Clerical Officer - Breast Screening Department

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

£25,272 a year per annum, pro rata

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

An exciting opportunity has become available for a Clerical Officer to join the Breast Screening team here at the Norfolk and Norwich University Hospital (NNUH). The Breast Imaging department is split over two sites with the breast cancer symptomatic pathway based at NNUH and the Breast Screening department based at the Norwich Community Hospital (NCH).

We are a progressive department that aims to always be at the forefront of breast imaging developments. The unit embraces the four-tier structure with Assistant Practitioners, Specialist Radiographers, Advanced Practitioners and Consultant Radiographers all being valuable members of our team.

The Breast Screening department at NCH is nearer Norwich City centre at a static site accommodating offices and screening facilities including two Mammography rooms. In addition, there is a static screening unit on the coast in Cromer District Hospital, and two mobile screening vans that cover all picturesque rural Norfolk. Around 30,000 women are invited for screening each year across the two static sites and 15 mobile screening van sites.

The post-holder will be responsible for providing comprehensive clerical support to the Breast Screening Service. The admin office is quite large in capacity and accommodates 6 desks each with a PC and phone and is in close proximity to the manager's office. There is a dedicated kitchen with all facilities required and on-site parking is available. The Breast screening admin team consists of four part-time clerical officers, a full time Deputy and part-time Planning and Workflow Manager.

We are looking to recruit a conscientious, self-motivated, and passionate individual preferably with experience of working in the NHS Breast Screening Programme.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

To provide an essential first point of contact between screening women, other Trust staff and staff outside the hospital and the Breast Screening department both on reception desk and over telephone.

• To gain a working knowledge of the NHS Breast Screening Programme.
• To be conversant with breast screening software and competent in accurately entering and retrieving data as required.
• To be fully conversant with the NBSS, RIS, PAS systems and other software used within the department.
• To follow all checking and verification procedures to ensure accurate patient data is recorded and issued.
• Dealing and being confident with queries, including telephone and emails from staff within the Trust, outside the hospital and patients in a timely and courteous manner, providing advice, information and guidance as required. Being able to cope with all types of people in very different emotional dispositions and with a high level of tact and diplomacy.
• To load/unload the transit trolleys when required following written protocol, passing appropriate items to Planning and Workflow Manager
• Provide accurate and confidential information strictly adherent to Caldicott and Data Protection Act and retrieval of patient information via PAS, NBSS and RIS when appropriate.
• To be conversant with Microsoft Word and e-mail applications where appropriate and undertake any further training to fulfil the needs of the department.
• To ensure prompt delivery of and response to messages.
• To undertake general office tasks and to liaise with the other team members to ensure that all tasks to be undertaken within the office are completed.
• To prioritise and manage workload duties according to broad guidelines and procedures and maintain high levels of concentration with a frequent number of telephone calls, interruptions.
• To initiate and participate in the development of policies and procedures affecting ones own and other staff within the office working practice.
• To undertake duties for members of staff within the department when required.
• To attend the monthly department audit and staff meeting.
• To be committed to the Trust PDP and undertake mandatory training on a regular basis and adhere to the Health and Safety at Work Act.
• To train new and bank staff when appropriate.
• To work flexibly as the needs of the department dictate.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

This advert is for 8 hours a week, working 08:00-12:00 on Wednesdays and Fridays, with flexibility required to switch days when cover is required for annual leave or sickness.

Part-time, Flexible working

Norfolk and Norwich University Hospital

Norfolk & Norwich University Hospital

Colney Lane

Norwich

United Kingdom

https://www.nnuh.nhs.uk/ (Opens in a new tab)

13 November 2026

Agenda for change

Band 2

Permanent

Norfolk & Norwich University Hospital

Colney Lane

Norwich

United Kingdom