Administrative Assistant

£25,272 a year per annum (pro rata)

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

This is an exciting opportunity to join the trust as an Administrative Assistant for Care Group B. You would be workingacross several specialties; ENT, Audiology, Oral Health, Ophthalmology, Breast, Plastic Surgery and Dermatology.

We are a growing team that supports each other and works well together.Working in Care Group B can be a rewarding and valuable role within a healthcare setting.

Working in Care Group B can be a rewarding and valuable role within a healthcare setting.

Here's an overview ofreasons why someone might consider working here:Patient Interaction: You will likely be one of the first points of contact for patients. This role allows you to interact with a diverse group of individuals, providing assistance with appointments, answering inquiries, and offering support. For individuals who enjoy helping people, this can be a fulfilling aspect of the job.Varied Responsibilities: Administrative Assistants often have diverse responsibilities, including face to face interaction on a reception desk, coordinating appointments, handling phone calls, and maintaining patient records. This variety can make the job dynamic and interesting, with opportunities to develop organisational and multitasking skills.Contribution to patient care: While not directly involved in medical procedures, Administrative Assistants play a crucial role in supporting the overall patient care process. Efficient scheduling and organisation contribute to the smooth functioning of the department, ensuring that patients receive timely and appropriate care.Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Collaboration with Healthcare Professionals: Working closely with specialists, nurses, and other healthcare professionals provides a collaborative and team-oriented work environment. Administrative Assistants may act as a bridge between patients and healthcare providers, facilitating effective communication and coordination.

Type/quality check patient letters relating to clinics in accurate and timely manner and be able to prioritise workload with the support from the Medical Secretaries/Admin manager.Deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required, this will include booking or cancelling outpatient appointments. Carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and coordinating the various clinics within the department.Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising departmental patient databases. Including keeping up to date with relevant RTT training and maintain knowledge of PTL and trust targets. Its expected the role supports maintaining the departments data quality PTL metrics alongside supporting administrative roles. Its expected the role supports maintaining the departments data quality PTL metrics alongside supporting administrative roles

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Norfolk and Norwich University Hospital

Norfolk and Norwich University Hospital

Norwich

United Kingdom

United Kingdom

https://www.nnuh.nhs.uk/ (Opens in a new tab)

12 November 2026

Agenda for change

Band 2

Permanent

Full-time, Part-time, Job share, Compressed hours

Norfolk and Norwich University Hospital

Norwich