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CDC Administration Assistant

On-site in Newmarket·Part-time·Added today (last checked 9 Nov)

West Suffolk NHS Foundation Trust

38 open roles

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Our summary

Salary: £25,760 - £27,476 a year
About £1,840 - £1,940 a month after tax.
Work mode: On-site, Newmarket
Contract: Part-time
Closing date: Apply by Wednesday 18 November

Skills

Reception

Nice to have

Surgery

The role

Job summary

We are looking to recruit an Admin Assistant to assist with the smooth running of the Community Diagnostics Center (CDC) which opened in December 2024 and is located in the grounds of Newmarket Community Hospital. The CDC has a CT scanner, MRI scanner, two X-ray rooms, three ultrasound rooms and cardiology and lung function.

The successful candidate will join the team of receptionists and admin assistants and will be responsible for creating some of the appointments for CDC patients. The role will include reception and appointment responsibilities. Radiology receptionists are the first contact for the patient when they attend for their diagnostic imaging. They will be responsible for the smooth running of the reception desk and helping patients as necessary as they transition though the unit. The Admin Assistant will also be responsible for creating diagnostic imaging appointments for the CDC, including but not exclusive to X-rays, obstetric ultrasounds and Dexa scans. They must be able to give advice to patients regarding preparation and what to expect before, during and after their procedure.

This post requires you to be on site, remote working is not possible.

The CDC is open from 8am to 8pm 7 days a week.

Main duties of the job

Our admin team members welcome patients into the department, complete an initial identification check and mark the patient as attended on the computer systems.

They must:

have a good understanding of the types of examinations the patients are attending for and manage them accordingly.

Be able to deal with queries in a calm a professional manner. Because they are the first contact the patient will have with the department they must be friendly and polite.

Check the patients safety questionnaire and relay any issues to the clinicians.

Be able to highlight discrepancies on requests and escalate them appropriately.

Assist the patient on their journey through the department and answer queries where possible.

Create diaries, create and change appointments, and handle appointment enquiries.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job description

Job responsibilities

Please see the job description for the full list of duties.

Work cooperatively with all staff in the CDC.
Welcome, check-in and support patients as necessary.
Assist patients with the on-site preparation for their examination.
Assist patients, staff and other service users with queries in person or on the phone.
Be responsible for appointing diagnostic imaging at the CDC, including but not exclusive to X-rays, obstetric ultrasounds and Dexa scans. They must be able to give advice to patients regarding preparation and what to expect before, during and after their procedure.

Person Specification

Education and Qualifications

Essential

GCSE English C/4 or higher
GCSE Maths C/4 or higher

Desirable

A good standard of Education
Educated to 'A' level or equivalent

Experience and knowledge

Essential

Direct customer / client liaison such as reception / telephonist / healthcare support

Desirable

Within the NHS
Proven ability to work with minimal supervision

Skills and abilities

Essential

Able to work calmly under pressure
Able to co-operate and work with colleagues and other staff disciplines
Excellent communicator
Ability to use own initiative and to work unsupervised, with minimal management support if required.
Able to assimilate and work to stringent instructions and guidelines.

Desirable

Proven commitment to own personal development.
Proven ability in problem solving.

Personal qualities

Essential

Presentable
Ambitious and good time keeping.
Committed to delivering a high-quality service to all users.
Functions well within the multidisciplinary environment and establishes sound working relationships.
Ability to maintain complete confidentiality.
Tactful and sympathetic in their approach to patients, the general public and other users of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.