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Application Support Officer

On-site in Bury St Edmunds·Full-time·Added today (last checked 9 Nov)

West Suffolk NHS Foundation Trust

38 open roles

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Our summary

Salary: £32,073 - £39,043 a year
About £2,220 - £2,640 a month after tax.
Work mode: On-site, Bury St Edmunds
Contract: Full-time
Closing date: Apply by Monday 16 November

Skills

Nice to have

Surgery

The role

Job summary

Applications are invited for the role of Application Support Officer within the West Suffolk NHS Foundation Trust Digital Services Department supporting e-Care (main EPR), HIE (Health Information Exchange Shared Care Record), the Patient Portaland other key digital systems.

The post-holder will be responsible for the day to day support, administration and maintenance of the Trust's key digital clinical systems.

The post holder must have good communication and interpersonal skills and must be able to demonstrate the ability to work with little supervision and to prioritise their own workload.

A key aspect of this role is to work in close liaison with all staff groups from across the Trust to ensure systems are used correctly and support business processes.

Qualified todiploma or equivalentlevelwith an IT qualificationor with an equivalent amount of experience, the successful candidate will ideally have experience of working with e-Care or another Electronic Patient Records system.

Main duties of the job

To support the users within West Suffolk NHS Foundation Trust, the community and GP staff with digital systems issues and user access.

To improve data quality in the Patient Administration System.

To maintain the Electronic Patient Record and other digital systems whilst liaising with suppliers.

Monitoring the digital systems and completing daily housekeeping activities to ensure systems continue to operate effectively.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job description

Job responsibilities

Please see the full job description and person specification attached for more details on the job role.

Person Specification

Education & Qualification

Essential

Diploma or equivalent experience
IT qualification or equivalent experience

Desirable

Degree or equivalent

Exeperience & Knowledge

Essential

NHS experience
Working with Electronic Patient Record/Clinical systems
Working with suppliers
Communicating at all levels
Previous system administration exposure

Desirable

Training experience
Testing systems
Working with multi-disciplined teams within a hospital

Skills & Abilities

Essential

Good IT skills, knowledge of Windows and web applications, Microsoft Office
Problem solving
Good written & verbal communication skills
Good presentation skills
Reporting of information
Ability to engage and motivate others and to use influencing skills without direct line management
Flexibility to achieve objectives within a changing environment

Desirable

Broader IM&T knowledge

Personal qualities

Essential

Professional attitude to work
Attention to accuracy and detail
Self motivator able to work on own initiative as well as in a team
Team player
Calm under pressure
Commitment to delivering high quality service
Flexible approach to working hours
Time management skills
Able to accept advice and help when needed
Ability to travel to other locations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.