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Administration Assistant - Level 2/3 Apprentice Programme

On-site in Basildon·Added today (last checked 9 Nov)

Mid and South Essex NHS Foundation Trust

110 open roles

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Our summary

Salary: £25,272 a year
About £1,810 a month after tax.
Work mode: On-site, Basildon
Closing date: Apply by Sunday 15 November

Skills

The role

Job summary

Mid and South Essex are now recruiting for 3 Administration Assistant posts via an apprenticeship scheme across our 3 hospital sites - Southend, Basildon and Broomfield.

We are looking for organised and professional individuals to provide comprehensive administrative and clerical support to the service. You will help ensure the smooth day-to-day running of the team by managing records and documentation, coordinating clerical workloads, and undertaking reception and telephone duties.

The role involves responding to queries from colleagues, patients, relatives and carers, maintaining accurate service data, and working collaboratively with colleagues and partners to support effective service delivery.

So, if this sounds like the right opportunity for you, please apply today.

Main duties of the job

As part of this role, you will:

Provide a confidential, professional and efficient administrative service, delivering a high standard of customer service.
Communicate effectively and sensitively with patients, relatives, carers, colleagues and external partners, both in person and by telephone.
Manage enquiries, messages, post, paperwork and local booking systems, escalating issues appropriately when required.
Maintain accurate electronic and paper records, including scanning, filing and updating information in line with records management requirements.
Provide administrative support for meetings, including booking rooms and taking notes or minutes where required.
Organise and prioritise your own workload to support the smooth running of the service.
Support the maintenance of staff records, surveys, audits, training information and other administrative requirements.
Assist with ordering and maintaining stationery and other supplies.
Support the induction of new administrative colleagues and participate in mandatory training and appraisal.

This is primarily an administrative role and does not involve clinical duties, although there may be occasional contact with patients through reception, enquiries or working within a clinical environment.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Job description

Job responsibilities

The successful candidates will play an important role in supporting the day-to-day delivery of the service by providing reliable and professional administrative support.

Your responsibilities will include

Acting as a helpful point of contact for patients, visitors, colleagues and partner organisations.
Handling enquiries, correspondence, appointments and general office administration.
Keeping records and service information accurate, organised and up to date.
Supporting meetings through diary coordination, room bookings and note taking as required.
Managing competing priorities and ensuring administrative tasks are completed efficiently.
Assisting with staff records, training information, audits and ordering supplies.
Helping to welcome and support new administrative colleagues joining the team.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person Specification

Qualifications

Essential

Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent
Willingness to undertake a relevant Level 2/3 Apprenticeship

Knowledge and Experience

Essential

IT skills in Microsoft Office Packages or equivalent experience

Communication Skills

Essential

Understand importance of maintaining confidentiality
Ability to communicate effectively both verbal and in writing
Ability to relay correct messages both verbally and in writing

Personal and People Development

Essential

Commitment to development and learning to support an environment for continuous improvement
Demonstrates professionalism, self-awareness and emotional intelligence, with an understanding of own strengths and limitations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.