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Clerical Assistant

On-site in 317 02 Royal Victoria Infirmary·Full-time·Added today (last checked 12 Nov)

The Newcastle upon Tyne Hospitals NHS Foundation Trust

29 open roles

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Our summary

Salary: £25,272 a year
About £1,810 a month after tax.
Work mode: On-site, 317 02 Royal Victoria Infirmary
Contract: Full-time
Closing date: Apply by Monday 16 November

Skills

The role

Job summary

Are you an organised, reliable and motivated individual with excellent communication skills? Do you enjoy working as part of a busy team and making a difference to patient care?

We are looking to recruit an enthusiastic Clerical Assistant to provide high-quality administrative support to our ophthalmology Service. This is an excellent opportunity to join a friendly and supportive team, playing a vital role in ensuring patients, carers, service users and healthcare professionals receive an efficient and professional service.

Interview Date 30 November 2026
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

You will provide a comprehensive clerical and administrative service within Ophthalmology, supporting clinical teams and helping to ensure patients move effectively through their care pathway.

Duties will include arranging and managing outpatient appointments, processing clinic outcomes and correspondence, maintaining accurate electronic patient records, and supporting referrals, request lists and waiting lists. You will also provide telephone support, responding to calls from patients, carers and healthcare professionals, dealing with enquiries appropriately, taking accurate messages and escalating queries where required. You will work closely with medical, nursing and administrative colleagues to provide an efficient and patient-focused service.

You will use a range of Trust IT systems to maintain patient information and will be expected to identify and escalate any concerns or discrepancies that could affect the patient's pathway. The postholder will work flexibly across Ophthalmology subspecialties to help maintain an effective administrative service and support the delivery of high-quality patient care.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

Royal Victoria Infirmary (RVI)
Freeman Hospital
Newcastle Dental Hospital
Cramlington Manor Walks
Urgent treatment centres
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job description

Job responsibilities

Ophthalmology is a busy and diverse service providing care to patients across a wide range of eye conditions and specialist pathways. Our administrative teams play an important role in supporting patients throughout their journey and work closely with medical, nursing and other healthcare professionals to provide an efficient and patient-focused service.

You will join a supportive Ophthalmology team and work across a range of subspecialties and patient pathways. The role offers the opportunity to develop your administrative knowledge and experience within a large and varied clinical service, while making a positive contribution to the care and experience of our patients.

We recognise the importance of a positive working environment and encourage teamwork, good communication and continuous development. You will be supported to develop the knowledge and skills required for your role and to contribute to improvements in the way our administrative services are delivered.

As a flexible working friendly organisation, we want to support working arrangements that meet the needs of our patients, the Ophthalmology service and our staff. We encourage you to speak to us about potential flexible working arrangements. Where these can be accommodated safely and effectively within the needs of the service, we will do our best to support them.

Person Specification

Qualifications & Education

Essential

Good standard of English, grammar, punctuation and spelling at GCSE or equivalent level.

Desirable

Computer software qualification

Knowledge & Experience

Essential

A high level of accuracy, presentation of information and attention to detail gained over time.
Good working knowledge and ability to use Microsoft Office packages (e.g. Word, Outlook Excel)

Desirable

Previous experience working within the NHS
Knowledge of the eRecord System.

Skills & Abilities

Essential

Good communication and interpersonal skills
Effective organisation and time management skills
Typing skills
IT skills including ability to use Microsoft

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.