Hotel Cleanliness Supervisor

On-site in London·Added today (last checked 30 Oct)

Marriott International

376 open roles

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Our summary

Work mode: On-site, London

Skills

Requirements

What we're looking for

Higher education qualification, diploma, or equivalent.
Minimum of 1 year of housekeeping or related hospitality experience.
Minimum of 1 year of supervisory experience.
Strong understanding of housekeeping operations, room inspections, and quality assurance processes.
Excellent leadership, coaching, and team development skills.
Strong customer service orientation with a passion for delivering exceptional guest experiences.
Effective communication skills with proficiency in English.
Strong organisational, planning, multitasking, and time-management abilities.
Proficiency in computer systems and administrative reporting.
Ability to make sound decisions, solve problems, and maintain professionalism in a fast-paced hospitality environment.

Pay & benefits

What you'll get

At Marriott, we put people first - it's one of our distinctive core values.

Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott's portfolio of 30+ hotel brands and 9,500+ properties worldwide.
Associates receive paid leave to use for vacations, sick time, holidays and more.
Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
Depending on the property and role, additional local benefits may also be available.
Our award-winning culture
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Visit life.marriott.com to learn more about our workplace culture and career opportunities.

The role

The Hotel Cleanliness Supervisor plays a key role in ensuring guest rooms, public areas, and back-of-house spaces consistently meet Marriott's cleanliness and quality standards. This position supports the daily operation of the Housekeeping department, coordinates with multiple hotel teams, and provides leadership, coaching, and guidance to housekeeping associates while delivering exceptional guest experiences.

What you'll do

Inspect guest rooms, public areas, pools, fitness facilities, offices, and service areas to ensure cleanliness and quality standards are consistently achieved.
Verify room status, identify discrepancies, prioritise cleaning schedules, and update room status information accurately.
Coordinate daily housekeeping operations and act as a liaison between Housekeeping, Front Office, Engineering, and Laundry teams.
Prepare, distribute, and communicate room assignments and operational updates to housekeeping associates.
Respond promptly to guest requests and resolve service concerns using brand service recovery processes.
Identify, document, and report maintenance issues, safety concerns, and lost-and-found items in accordance with hotel procedures.
Complete housekeeping reports, logs, checklists, incident reports, and shift documentation.
Support recruitment, onboarding, training, scheduling, coaching, and performance management of housekeeping associates.
Ensure compliance with company policies, safety procedures, quality standards, and operational requirements.
Foster teamwork, motivate associates, and contribute to a positive and productive working environment.

London Marriott Hotel Marble Arch

At Marriott Hotels, we believe our legacy is built by the people who bring it to life every day. As part of a team that has helped shape the future of hospitality, you will be empowered to make an impact, share your ideas and elevate every guest experience. Whether you are developing your expertise, discovering a new role, moving between hotels or pursuing opportunities around the world, we support you at every stage of your journey.

As part of the Marriott International family, Marriott offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Hiring process

3 steps2 interviewsa task to do

Application
Phone screen
With a Talent Acquisition · Phone call
An initial conversation about the role and your job history to determine fit.
Interviews
One or several behavioural interviews, by phone, video or in person depending on the opportunity.
Assessment
Not every role
Checks whether your experience and technical skills meet the role's requirements; for some roles it is part of the application, for others it comes between interview stages.
Final review and offer · With a hiring manager

Interview questions are behavioural, about your specific experience.
Prepare your own questions: candidates are interviewing Marriott too.

About Marriott International

Industry: Hospitality
Founded: 1927
Employees: 100,000+
Headquarters: Bethesda, USA

In their own words

Additional information

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

All open roles at Marriott International