Support Officer-Accommodation

INTO's mission: Transforming international student academic and career success through exceptional university partnerships.

Support Officer- Accommodation

Location: University of Exeter International Study Centre

Salary: £27,799 annual, depending on experience

Band C

Contract Type: Fixed-term ending 31st October 2027

Full-time

Exeter International Study Centre is looking to hire an Accommodation Support Officer to join our Student Services team. This role sits within the Welfare and Student Experience team and is key to ensuring students feel supported and settled from the moment they arrive.

You'll be managing allocations for both residential and homestay accommodation, making sure everything is well organised and that students, agents, hosts, and colleagues are kept informed. You'll be responsible for managing bookings, updates, and occupancy records, as well as supporting with arrivals, departures, key collections, and responding to student queries.

Accuracy and attention to detail are key as the role also involves managing records, handling damage charges, and ensuring compliance with standards like ANUK and safeguarding regulations.

You will work closely and effectively with homestay hosts on all relevant accommodation-related issues and to support students whilst living in homestay accommodation.

Some flexibility is essential, as occasional evening and weekend work is part of the job, particularly around arrival and departure periods. You'll also be asked to support in emergency situations when needed.

INTO is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and we expect all colleagues, partners and volunteers to share this commitment.

Successful candidates will be expected to uphold our safeguarding culture and, where relevant to the role, fulfil safeguarding responsibilities in line with organisational policies and procedures.

As part of our safer recruitment practices, all appointments are subject to appropriate pre-employment checks, which may include references, identity verification, right to work checks, qualification verification and, where applicable, a Disclosure and Barring Service (DBS) check.

Depending on the nature of the role, the position may be exempt from the Rehabilitation of Offenders Act 1974. Where this applies, applicants will be required to disclose any convictions and cautions that are not protected under the Rehabilitation of Offenders Act 1974 (Exceptions Order 1975), as amended. Protected convictions and cautions do not need to be disclosed and will not be taken into account during the recruitment process.

Further information about our safeguarding approach, including our Safeguarding Policy and Rehabilitation of Offenders Policy, can be accessed via our website. For more information and to view a list of our policies, please visit: INTO Governance -SEO | INTO Study

We Grow Together

At INTO, we're in the business of growth. From school to university. From home to somewhere new. From dreams to career plans to long-awaited first days. And we believe growth isn't just for students - it's for our people too.

At INTO, growth means opportunities to feed your curiosity, to develop your skills and your career. It means staying true to our start-up soul, boldly saying "yes" and constructively saying "no". It means building deeper relationships. And it means playing your part in our wonderfully diverse international community. Our dedication to growth - for students, our university partners and agents, for each other, and for ourselves - sets us apart. It's what makes INTO a uniquely rewarding place to be, and to make a difference.

At INTO, we grow together.

We are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees on any grounds. We select the best person for the job and all recruitment decisions will be made objectively.

If you require any adjustments to be made to help you throughout the recruitment process, please let us know - either in the application form, or when you are connected the relevant Talent Acquisition Partner.

INTO University Partnerships is committed to the welfare of our students receiving education at our Centres. This reflects the emphasis at INTO of supporting the well-being of our student and employee community. As part of our commitment to this, applicants are asked to note that relevant local pre-employment checks will be conducted.