Senior Account Coordinator (Digital, Print, Events)

Client focused with excellent client facing skills

Experience in a marketing or creative agency, ideally in a medical communications agency

Adept at building great relationships, both internally + with clients

A skilled problem solver with an eye for detail

Good organizational, planning and execution skills

Excellent written and verbal communication skills including good listening skills

Understanding of ABPI guidelines preferable but training can be given

Passionate about branding, brand communications and developing the best-in-class campaigns

Educated to degree standard preferably in life sciences / business / marketing

Purpose of the job

This role is to join a large healthcare client services team, supporting the Account Manager, Senior Account Manager and Account Director, plus the wider client services team in the day-to-day management of a portfolio of international healthcare clients.

As a Senior Account Coordinator, you will be responsible for quoting and owning medium complexity projects and running day to day contact with clients. You will be working with internal HH Global teams too, responsible for running a broad spectrum of client project requirements and working closely with the wider client services team owning projects. Your role will ensure projects are completed on time and on budget, to the highest quality, and managing administrative and organizational project work.

Day to day client account and project management

Ability to take client briefs and understand client feedback

Be able to communicate that feedback clearly to various internal teams. Work with creative and content studios to deliver client work

Responsible, with the relevant Account Manager, for implementation of client projects and campaigns

Managing budgets, Purchase Orders and campaigns within time and budget

Creating and maintaining contact reports and client liaison

Develop and maintain excellent client and internal relationships

Administration support to the account team on project management platform (Screen Dragon/Workfront), our Work in Progress reporting and financial ordering system, Hub

Identify key milestones for each project, having agreed them with client

Liaising with in house teams and external vendors

Building timing schedules and working with colleagues to agree project plans aligned to those times

Communicating changes to client and internally to HH Global teams

Managing scope of work changes and informing client of any budget implications

Ensuring project always remains in scope, on time and within budget

Maintaining regular and effective communication with management team

Support our client team's move from supplier to Trusted Advisor by building trust through honesty, transparency and knowledge of our client's product and therapy area

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.