Account Manager (Digital)

Purpose of the Job

Our Account Managers are responsible for managing and delivering solutions for our clients through close work with internal teams and local partners.

Our client is a global brand within the Life Sciences sector. We deliver their website content aimed at Doctors and Nurses (healthcare professionals - HCPs) and patients. Most of our work is digital based and we originate and design content with scientific content.

You'll need experience of working with clients and delivering ongoing solutions to resolve their challenges - taking ownership of various relationships and developing them further. We are looking for an experienced and passionate account handler with strong experience within a medical communications agency, with an understanding of ABPI. Given the client growth, an interest in digital marketing is a must have requirement.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.

Key responsibilities

Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possible - own the process

Provide technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer service

Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required - collaborate across multiple teams and utilize HH Global's full-service offering

Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records

Agree and manage budgets and P+Ls, ensuring profit is maximized through analysis of performance

Deliver services to meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies

Knowledge, skills + experience

Advanced client service management experience, including time spent working on developing and maintaining client relationships and across multiple vendors

Healthcare Creative agency background, MedEd or MedComms

Sound understanding of science and medicine, the healthcare environment and the pharmaceutical industry

Digitally savvy and a willingness to find new and exciting ways to communicate using healthcare/pharmaceutical insight to help shape the clients' brands strategic or tactical plans

Understand and have the ability, to apply the ABPI code of practice where required

Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvement.

A proven track record of operational management for client services departments, P+L / budget management and account level financial reporting

Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority

What success looks like

The client(s) view HH Global as a valued strategic partner and consistently rate service highly

Projects are delivered on time, on budget, and to agreed quality standards

The generation of increased client revenue through successful organic growth initiatives

Service levels, KPIs, and contractual commitments are consistently met or exceeded

Strong stakeholder management results in efficient issue resolution and long-term client retention

Essential criteria

Healthcare Creative agency background, MedEd or MedComms

Sound understanding of science and medicine, the healthcare environment and the pharmaceutical industry

Based in London or Basingstoke

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