Account Manager (Print - Direct Mail)

Print or Direct Mail experience with client-facing / focused experience - excellent interpersonal skills

Numerate with a commercial bias / understanding and able to manage multiple projects simultaneously

A keen eye for detail plus developed time management and prioritization skills

Excellent communication skills - verbal, written + presentation

M365 capability especially Outlook, Excel, PowerPoint + Word

Hands-on, team player with a positive proactive approach with a determination to achieve excellence

Can work alone and prioritize workloads

Purpose of the job

You will be responsible for delivering excellent client service, reporting and project delivery as well as developing and maintaining strong relationships with key client stakeholders and suppliers - all in line with KPIs, SLAs and client brief / expectations. You'll play a pivotal role in client account success by providing administrative expertise and general support to ensure the smooth running of our activities.

Provide technical support across Print, Direct Mail and POSM projects from brief to delivery

Take clear client briefs, manage timelines, and keep projects moving smoothly

Attend briefings and status calls to stay aligned with client needs

Suggest smart alternatives, innovations, and value‑adding ideas

Brief suppliers and oversee production to ensure quality, accuracy, and on‑time delivery

Maintain strong communication with the account team and clients throughout

Manage scope changes, highlight cost impacts early, and ensure correct invoicing

Track and record all activity using the required tools and processes

Review completed projects to drive continuous improvement with clients and suppliers

Ensure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking + distributing various internal and client reports

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary. The client is based in Central London, and you need to be able to readily access that location.