Account Manager (Managed/Professional Services)

Hybrid in London·Full-time·Added 1 month ago (last checked 4 Oct)

Wanstor

16 open roles

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Overview

Job details

Permanent contract
Full-time.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near London for hybrid days
No relocation package mentioned.

Benefits

24 days holiday + bank holidays
Paid annual leave, per the ad.

Skills

Pay & benefits

🌴 Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
📚 Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
🌟 Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
🤝 Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
🎉 Team Spirit: Join a friendly team and engage in various social events organised throughout the year.

The role

We're looking for an Account Manager to take ownership of a portfolio of customers, building strong relationships, driving growth and helping clients get maximum value from everything Wanstor has to offer.

You'll work closely with customers to understand their priorities, challenges and ambitions, connecting them with solutions across cloud, cyber security, managed services, networking, modern workplace and our growing AI capabilities.

Acting as a trusted advisor, you'll bring new ideas to customers, identify opportunities to expand and develop accounts, and help organisations understand how emerging technologies - particularly AI and automation - can transform the way they work.

It's a consultative, commercially focused role where customer success and growth go hand in hand. You'll have the opportunity to build genuinely strategic relationships, shape technology roadmaps and grow your accounts by delivering real value.

Key Responsibilities

Own and develop a portfolio of customer accounts, with accountability for revenue growth and retention
Build strong, trusted relationships with key stakeholders across your accounts
Identify and drive upsell and cross-sell opportunities across managed services, projects, and solutions
Lead regular account reviews, aligning Wanstor's services to customer goals and future plans
Work closely with internal delivery and technical teams to ensure a high-quality customer experience
Manage commercial conversations including renewals, pricing, and contract discussions
Proactively spot risks within accounts and take action to protect revenue and relationships

Skills & Expertise

Proven experience in an Account Executive/Manager role within an MSP or IT services environment
Strong commercial awareness with experience growing and retaining customer accounts
A solid understanding of core IT services such as managed services, cloud, security, and modern workplace
Ability to hold credible conversations with technical stakeholders, even if you are not hands-on
Confidence in leading customer conversations, including commercial and strategic discussions
Strong communication and stakeholder management skills
A proactive, ownership-driven mindset