Account Director - Healthcare

On-site in London·Full-time·Added 10 days ago (last checked 2 Oct)

Mitie

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Overview

Job details

Full-time
Per the ad.
Apply by Monday 2 November
The date the employer’s listing closes.

Requirements

Work on-site in London
No relocation package mentioned.
Have senior-level experience
Director-level role.

Skills

The role

What you'll do

You will:

Own and deliver the long-term strategic plan for a major healthcare account
Build and maintain senior stakeholder relationships across hospital leadership teams
Drive service excellence and continuous improvement across facilities management services
Identify and deliver growth opportunities within the healthcare account
Lead and inspire multi-disciplinary operational teams
Take full ownership of P&L performance, balancing quality care and commercial outcomes
Ensure full compliance with healthcare regulations, HSE standards, and SLAs
Use insight, data, and analytics to inform decision-making and improve performance

Account Director - Healthcare

📍 Location: London (Hospital-based account)

Lead the future of healthcare environments. Deliver excellence where it matters most.

We are looking for an exceptional Account Director with a strong healthcare background to lead a high-profile hospital account. This is a pivotal leadership role where you will shape strategy, drive operational excellence, and build trusted partnerships that directly impact patient environments and outcomes.

If you have a deep understanding of the healthcare sector, thrive in complex, regulated environments, and know how to lead high-performing teams-this is your opportunity to make a real difference.

The Role

As Account Director, you will act as the strategic lead and senior partner for our healthcare client, ensuring service delivery is safe, compliant, and exceptional.

Why This Role Matters

In healthcare, the environment is critical. You will be responsible for ensuring hospitals run safely, efficiently, and to the highest standards-supporting clinicians, staff, patients, and visitors every day.

What We're Looking For

Proven experience in a senior Account Director or FM leadership role within healthcare (hospital/NHS or private sector)
Strong understanding of healthcare regulations, compliance, and patient-critical environments
Demonstrated success in leading large, complex teams and multi-service operations
Commercially astute with experience in P&L ownership and driving account growth
Excellent stakeholder management skills, able to influence at executive and board level
Strong commitment to health & safety leadership, with knowledge of UK regulations (NEBOSH/IOSH desirable)

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow
Website: mitie.com

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