Senior Account Director

Cloud Native Media Services | Reimagining workflows in the cloud

Base Media Cloud is on a mission to democratize cloud services for all businesses helping them to store, process and manage content at scale with integrated online media solutions. Base Media Cloud’s one provider model offers affordable cloud storage, media asset management, and media workflow integrations. Each solution includes tailored support strengthened with ISO27001-certified security practices at every layer. We enable our customers to centralize, secure and efficiently index media files in one content hub.

Base Media Cloud provides award-winning cloud services to a range of clients across multiple industries, including global online video brands like LADbible Group, cutting-edge sports podcasts such as High Performance, and prestigious film and broadcast studios such as Twickenham Film Studios and Narrative Entertainment.

The culture at Base Media Cloud is a core aspect of the business. The following values underpin the day-to-day working culture at the company:

• We are bold. 
  • We are honest. 
  • We are empathetic. 
  • We are collaborative. 
  • We are curious. 

Benefits

• Employer Pension Scheme (we match your pension contributions at 5% every   month) 
• Life Assurance Scheme  
• Staff Savings Benefits Scheme 
• 25 days holiday + Public Holidays 
• Experienced training for ongoing professional development  

Base Media Cloud is an equal opportunities employer and does not discriminate on grounds of sex, sexual orientation, marital status, race, colour, ethnic origin, disability, age or political or religious belief in its recruitment or other employment policies.

Multi award winning managed hosted solution provider Base Media Cloud is seeking a Senior Account Director responsible for some of our largest Enterprise clients.

This is a fantastic opportunity for a candidate looking to advance their career in the high-growth cloud and Software-as-a-Service market. We are looking for an experienced and strategic Account Director to lead the relationships with some of our largest global clients in the News Media, Brands, Media & Entertainment & Creative Agencies sectors. In this role, you will serve as a trusted advisor and key partner to your customer, responsible for deepening relationships across the organization, driving strategic initiatives, and ensuring long-term success. You will work closely with cross-functional teams within Base Media Cloud —including Sales, Marketing, and Customer enablement teams—to service client needs and business goals.

Your responsibilities will include identifying and pursuing opportunities for upselling and cross-selling, developing tailored strategies that align with customer objectives, and ensuring a seamless and positive customer experience throughout the entire lifecycle. A core part of your role will be to monitor account health, proactively address potential issues, and drive initiatives that support long-term customer satisfaction, loyalty, and retention. By building strong, value-driven partnerships, you will contribute directly to the growth and success of both the customer and our business.

• Act as the global strategic lead for the company’s most significant enterprise clients, overseeing all aspects of the relationship across regions and business units 
• Build and maintain trusted executive-level relationships across the client's global organization, becoming a strategic advisor aligned to their long-term goals and digital transformation initiatives 
• Develop and maintain a comprehensive global account plan, including stakeholder mapping, growth targets, risk mitigation strategies, and regional expansion opportunities 
• Serve as the primary point of contact ensuring seamless communication, effective issue resolution, and high levels of satisfaction across the managed service provided 
• Ensure operational excellence and service delivery alignment across all territories, proactively managing escalations, contractual obligations, and SLAs 
• Lead strategic business reviews and executive briefings, travelling to region as required to provide insights, data, and recommendations that support the client’s evolving needs and measure mutual success 
• Direct and collaborate with Customer Enablement Resources to ensure the delivery of high-quality onboarding and service training programs aligned with client needs 
• Identify and pursue new business opportunities within the client organisation, including global upsell, cross-sell, and innovation initiatives, with a focus on long-term value creation 
• Negotiate complex, multi-region agreements and renewals, ensuring commercial outcomes that drive mutual value and long-term partnership 

• A proven track record as an Account Director 
• Experience managing large, high-value accounts with multi-regional presence, ideally in a SaaS, cloud services, or technology environment 
• Good technical aptitude with the ability to quickly learn and effectively communicate technical concepts to a diverse customer base 
• Experienced in leading complex negotiations, renewals, and service agreements with enterprise clients 
• Good understanding of the media technology landscape and the ability to articulate the value of our solutions 
• Excellent communication and interpersonal skills, with the ability to build strong relationships with key stakeholders, communicate technical concepts in non-technical language, to resolve conflicts, misunderstandings and disagreement constructively 
• Ability to think strategically, identify opportunities, and develop creative solutions to drive growth 
• Self-starter with a strong work ethic and the ability to work independently in a fast-paced environment 
• Good analytical and problem-solving skills with the ability to identify issues or problems, gather requirements and proactively enable the delivery of solutions