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Senior Director Account Management

Hybrid in London·Added 1 month ago (last checked 1 Oct)

Icertis

6 open roles

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Overview

Skills

Requirements

  • AI mindset and experience selling SaaS solutions with embedded agentic AI, articulating the value of autonomous AI agents that optimize workflows, enhance decision-making, and drive business efficiency.
  • Experience in managing complex accounts and building strong client relationships.
  • Excellent communication and presentation skills, with the ability to articulate complex ideas.
  • Strong leadership and team management skills.
  • Proficiency in using CRM systems and sales enablement tools.
  • Ability to work independently and manage multiple projects simultaneously.
  • Willingness to travel as needed.
  • A results-driven and customer-centric mindset.

The role

  • Manage and grow a portfolio of existing accounts, ensuring client satisfaction and retention.
  • Cross-sell and upsell Icertis solutions to expand our footprint within client organizations.
  • Build and nurture relationships with key stakeholders and CxO-level executives.
  • Handle customer escalations and provide timely, effective solutions.
  • Collaborate with the sales team to develop and execute account plans.
  • Stay updated on industry trends and client needs to identify new business opportunities.
  • Conduct regular performance reviews and provide feedback to the account management team.
  • Ensure compliance with company policies and procedures.
  • Represent Icertis at industry events and conferences.
  • AI mindset and experience selling SaaS solutions with embedded agentic AI, articulating the value of autonomous AI agents that optimize workflows, enhance decision-making, and drive business efficiency.
  • Experience in managing complex accounts and building strong client relationships.
  • Excellent communication and presentation skills, with the ability to articulate complex ideas.
  • Strong leadership and team management skills.
  • Proficiency in using CRM systems and sales enablement tools.
  • Ability to work independently and manage multiple projects simultaneously.
  • Willingness to travel as needed.
  • A results-driven and customer-centric mindset.

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