Desk Side Services Administrator

he FSO Technician provides onsite IT support, ensuring end users receive timely assistance for hardware, software, mobility, and workplace technology issues. The technician acts as the local IT representative and coordinates with remote support and third-line teams when required. [FSO Runbook | Word] Key Responsibilities • Resolve IT incidents and service requests. • Perform IMAC activities (Install, Move, Add, Change). • Deploy and configure laptops, desktops, and mobile devices. • Support operating system imaging and device provisioning. • Enroll and support mobile devices through Intune. • Provide onsite \"Hands & Feet\" support for infrastructure, network, telephony, server, and storage teams. • Support hardware relocation, installation, and decommissioning. • Update asset records and maintain asset databases (e.g., Snow Asset DB). • Manage onsite spares and stock inventory. • Provide VIP and executive user support. • Coordinate with external vendors and support teams. • Ensure compliance with client processes, procedures, and security requirements.

Required Skills • Desktop and laptop troubleshooting. • Windows OS deployment and support. • Microsoft Intune device management. • Hardware break-fix support. • Mobile device support. • Asset and inventory management. • Strong customer service and communication skills. • Knowledge of ITIL processes and ticketing tools. • Ability to work independently at client sites. Typical Technologies Supported • Laptops, desktops, monitors, docking stations. • Mobile devices. • Printers and peripherals. • Microsoft Intune. • Asset management tools (e.g., Snow). • Basic network and telephony equipment support.

Key Responsibilities • Resolve IT incidents and service requests. • Perform IMAC activities (Install, Move, Add, Change). • Deploy and configure laptops, desktops, and mobile devices. • Support operating system imaging and device provisioning. • Enroll and support mobile devices through Intune. • Provide onsite \"Hands & Feet\" support for infrastructure, network, telephony, server, and storage teams. • Support hardware relocation, installation, and decommissioning. • Update asset records and maintain asset databases (e.g., Snow Asset DB). • Manage onsite spares and stock inventory. • Provide VIP and executive user support. • Coordinate with external vendors and support teams. • Ensure compliance with client processes, procedures, and security requirements.

Typical Technologies Supported • Laptops, desktops, monitors, docking stations. • Mobile devices. • Printers and peripherals. • Microsoft Intune. • Asset management tools (e.g., Snow). • Basic network and telephony equipment support.