Supplier Payments Team Leader

There's more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:

• A range of training programmes to help you progress personally and professionally
• Strong recognition and promotion opportunities
• Discounts on booking your own holidays
• Health care plan
• Eyecare vouchers
• Shopping discounts
• Loyal service awards to celebrate important milestones
• Recommend a friend bonus scheme
• A work environment that thrives on uplifting one another

We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

If you're passionate about travel, why not come and work at Travel Weekly's High Street Agency of the Year 2026?

The role encompasses managing a team involved in the reconciliation and payment of customer holiday bookings to suppliers.

Key areas are assisting the supervisor with the day to day management of the team ensuring payments are made in line with Departmental KPI targets.

• Management of a team of reconciliation clerks in the reconciliation and payment of supplier statements, ensuring procedures followed, clerks are trained and developed to ensure that departmental KPI's are met
• Assist Supervisor with the completion of daily/weekly/monthly work plans for team and work with managers to ensure monthly work completed and all requirements delivered
• Reconciliation and payment of supplier statements for allocated suppliers
• Allocating payments made in finance systems
• Check statements and query sheets produced by team to ensure maximum payment value is achieved queries are fully investigated and agreed statement process is followed
• Ensure all departmental CRM documents are completed timely and accurately in line with agreed department processes, all ABTA certificate information is updated and stored as statements are completed
• Train new and existing staff as required ensuring staff knowledge of job role to standard. Highlighting team training issues to managers
• Data Security - You are responsible to ensure all personal and business data is kept secure at all times and any data breaches are reported immediately

This role is an office-based role in our head office in Sunderland | Full Time (37.5 hours per week)

• Excellent leadership and management skills
• Excellent communication skills, high standard of literacy and email etiquette
• Sound numerical and problem solving skills
• Ability to understand and identify risk
• Capable of demonstrating a strong attention to detail

• Intermediate Excel skills
• Ability to manipulate large volumes of data using vlookup, logical formulas and pivot tables

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

• Supportive
• Motivational
• Innovative
• Loyal
• Excellent