Food & Beverage Operations Manager

Division & Department : Food & Beverage/Restaurant

Contract Type : Permanent

Join us as a Food & Beverage Operations Manager at The Dorchester, recognised as one of 'The Sunday Times Top 10 Best Places to Work for' in 2024-2026 and 'Hotel of the Year - London' at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry. When you join us as an Food & Beverage Operations Manager, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As Food & Beverage Operations Manager, you'll love what you do and take pride in taking care of our guests. You will be recognised as an operational leader, coach, mentor and ambassador of excellence. You will provide guidance, direction and support across all Food & Beverage outlets while ensuring our teams consistently deliver exceptional guest experiences and commercial success. Maintain a visible presence throughout the division, actively engaging with guests and colleagues while identifying opportunities to enhance the operation. Act as the key operational link between outlet leadership teams and the wider hotel operation. Ensure all Food & Beverage venues are fully prepared for service and operating with the highest levels of readiness at all times. Work closely with Restaurant Managers, Bar Managers, In Room Dining, Events and Kitchen teams to ensure exceptional guest experiences across every touchpoint. Champion a guest-centric culture where personalisation, recognition and emotional connection are embedded into every interaction. Build meaningful relationships with guests and proactively address feedback, ensuring concerns are resolved with professionalism, urgency and care. Identify opportunities to drive efficiencies without compromising quality or guest experience. The items shared are the essence of a day in the life of our Food & Beverage Operations Manager, but we will make sure you are provided with specifics on how we care for our hotel.

Location : 53 Park Lane, Mayfair W1K 1QA London