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Guest Experience & Operations Manager
On-site in the UK·Added today (last checked 3 Nov)
Dorchester Collection
78 open roles
Our summary
- Contract
- Permanent
The role
Division & Department : Corporate Office/Guest Experience
Contract Type : Permanent
Your future, our legacy :
We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Experience & Operations Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
You'll love what you do and take pride in delighting our guests: You will be responsible for shaping and continuously evolving a guest-centric approach across the organisation to ensure our guests receive nothing but the best experience. You'll also ensure that experience frameworks, service standards and operational practices consistently reflect the brand vision and exceed guest expectations. Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Experience & Operations Manager you'll have the opportunity to bring these to life and continue to create our legacy. You will also be responsible for creating practical frameworks that drive consistency & efficiency across the guest journey that aligns teams globally while preserving authenticity. You will be responsible for developing and maintaining the sequence of service to always incorporate the guest emotional needs, supporting the development of training content and resources and supporting operational readiness for future openings. The items shared are the essence of a day in the life of a Guest Experience & Operations Manager, but we'll make sure you are provided with specifics on how we care for our hotel The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, based in our corporate office in Knightsbridge (Working from home on Fridays).
Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London
Contract Type : Permanent
Your future, our legacy :
We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Experience & Operations Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
You'll love what you do and take pride in delighting our guests: You will be responsible for shaping and continuously evolving a guest-centric approach across the organisation to ensure our guests receive nothing but the best experience. You'll also ensure that experience frameworks, service standards and operational practices consistently reflect the brand vision and exceed guest expectations. Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Experience & Operations Manager you'll have the opportunity to bring these to life and continue to create our legacy. You will also be responsible for creating practical frameworks that drive consistency & efficiency across the guest journey that aligns teams globally while preserving authenticity. You will be responsible for developing and maintaining the sequence of service to always incorporate the guest emotional needs, supporting the development of training content and resources and supporting operational readiness for future openings. The items shared are the essence of a day in the life of a Guest Experience & Operations Manager, but we'll make sure you are provided with specifics on how we care for our hotel The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, based in our corporate office in Knightsbridge (Working from home on Fridays).
Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London
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