Senior Infrastructure Support Engineer

We care about your career and are known for having the absolute best people in the industry. When you join us as a Senior Infrastructure Support Engineer you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As one of our Senior Infrastructure Support Engineers, you'll run, secure and improve Dorchester Collection's infrastructure across the corporate office, datacentre, Azure and our hotels worldwide. This hands-on role spans on-premises, cloud and Microsoft 365. You'll manage our technology partners and act as the senior escalation point for the local helpdesk and regional IT teams. Day to day, you'll be responsible for: Infrastructure - Running our Windows Server, Active Directory, Virtualisation, storage, remote access, backup and disaster recovery platforms. Cloud - Managing our Azure estate, including networking, cloud firewalls, VM provisioning and lifecycle, disaster recovery and governance. Network and security perimeter - Managing next-gen firewalls, remote access, site-to-site VPNs, switching and network access control. Endpoint management - Designing and maintaining our Windows and mobile builds, device policies, security baselines and app deployment.. Identify & Access - Managing access policies, privileged access, single sign-on, guest access and hybrid identity. Collaboration, AI and low-code platforms - Administering enterprise email, file sharing, collaboration and compliance tools. You'll also provide infrastructure and governance support for AI, app and reporting platforms. Patching and change - Planning maintenance windows and communicating changes to regions and stakeholders. Project delivery - Leading global infrastructure projects end to end, from scoping and vendor proposals to planning and stakeholder updates. Support and escalation - Acting as senior 2nd/3rd-line escalation, supporting regional IT teams, joining the on-call rota and coaching junior colleagues. Vendors and partners - Managing MSPs and suppliers against agreed service levels. Security and compliance - Supporting vulnerability remediation, cyber security event triage and response, and ongoing ISO 27001 alignment. Documentation - Keeping SOPs, runbooks and build standards up to date. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Senior Infrastructure Support Engineer, you'll have the opportunity to bring these to life and continue to create our legacy. The items above are the essence of a day in the life of a Senior Infrastructure Support Engineer, but we'll make sure you're given the specifics of how we care for our company.

Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London