Guest Experience Analyst

Division & Department : Corporate Office/Guest Experience
Contract Type : Permanent
Your future, our legacy :
We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Experience Analyst you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

You'll love what you do and take pride in delighting our guests: You will be responsible for measuring and evaluating guest experience performance across the business to ensure our guests receive nothing but the best experience. You'll also oversee guest feedback platforms, performance scorecards, audit and case reporting, and the delivery of accurate, meaningful insights that help identify trends, inform priorities and support business improvement initiatives. Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Experience Analyst you'll have the opportunity to bring these to life and continue to create our legacy. You will also be responsible for ensuring the accuracy, consistency and integrity of guest experience data. Identifying and resolving data quality issues and supporting the development of reporting standards and governance processes. The items shared are the essence of a day in the life of a Guest Experience Analyst, but we'll make sure you are provided with specifics on how we care for our hotel The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, based in our corporate office in Knightsbridge (Working from home on Fridays)
Location : 3rd Floor, 1 Knightsbridge SW1X 7LX London