Night Porter

Night Porter

Responsible for providing a 5 star service to Collection guests. Ensuring all guests receive a warm and friendly greeting on arrival and departure. To interact with guests where ever possible providing assistance, care and attention and always striving to exceed our guests expectations.

Responsible for helping to maintain a guest-focused culture which support the values expressed in the Collections Ambition and the Collections business goals of profitability and service quality.

Establishes and maintain effective and positive relationships within the team as well as other departments.

Complies with the collection's Health and safety, Hygiene policies as well as all other department policies and procedures.

Report all situations that may present a danger to guests or staff immediately to the relevant people and take action to rectify the situation if possible.

To ensure that resources are used effectively, minimising waste to protect our environment and to reduce costs.

To perform related duties and special assignments as and when required.

Employees are encouraged to take a lively interest in the activities of the company and, should there be anything on which you have insufficient information or where you are unsure, should ask your immediate line manager. Employees are encouraged to ask questions and to speak to each other.

Maintains an understanding and acceptance of the monthly budgets and a motivation to achieving these.

Maintains an understanding of the standards set and expected for the Department and is responsible for the enforcement of these standards through associated job requirements.

Maintains an understanding of the controls in place that monitor performance of the Department.

Respects the organisational structure in place and the duties and responsibilities of all team members.

Conducts yourself professionally and with respect for the professionalism of all other team members and the roles they play in achieving the departmental objectives.

Responsible for delivering the ultimate in professional internal/external guest service with the standards expected and trained by the Department.

Responsible for all stock and the care and control of all professional equipment within your working environment.

Responsible for the cleanliness and presentation within your working environment in accordance with set standards.

Participates in monthly audits and checks on all equipment to verify its location and ensure its full, safe operation.

Responsible for escalating any feedback to the Department Manager immediately, providing full details.

To ensure that work areas are clean, tidy and presentable at all times.

To ensure that luggage trolleys are clean, polished and in a good state of repair at all times.

Keep the front of the hotel clean and tidy at all times.

To possess a good knowledge of the Collection hotels and to be able to advise guests accordingly.

To have a good working knowledge of the night Fire Evacuation Procedure.

To ensure the main doors are kept closed at all times to enable the air conditioning units operate effectively in the lobby area.

To understand the Hotels computer systems.

Full uniform to be worn at all times in accordance to Collection grooming standards.

Have a good working knowledge of surrounding area, attractions and places of interest.

To complete the night porter checklist and ensure meetings spaces and store rooms are kept clean and tidy.

To deliver & prepare evening rooms service when required.

Deliver pre-billing invoices to guest bedrooms where required.

To be able to assist with any other guest requests that other departments would normally take care of, e.g. extra pillows and making of beds.

Responsible for performing the ultimate in guest service in accordance with the standards expected and trained by the Hotel Night Manager.

Floor walks, including fire inspection and tray collections.

Responsible for attending all required training as scheduled.

Maintains an understanding of the departmental objectives and contributes to a positive team environment, focussed on achieving the ultimate Department experience.

Is present for all briefings and debriefs conducted by the Supervisor on duty.

Contributes to the gathering of information as directed by the Department Manager including guest feedback, staff feedback, financial performance and any other as required.

Contribute to compiling periodic reports based on the checking process.

Contributes to the analysis of information gathered and in proposing changes within the department.

Supports the implementing of changes to ensure continuous innovations and improvements are made within the department.

Coldra Court Hotel

Night Manager

Note:

This job description in no way states or implies that those duties listed below are the only ones to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their Senior Manager.