Solutions Engineer (Customer)

Role Purpose:
As a member of our small team of Solutions Engineers, you will support Salesforce and other Customer applications used by our Sales, Marketing and Customer Service teams to deliver an outstanding customer journey. Your goal will be to deliver solutions that add value to our end users and ultimately our customers.

Collaborating closely with business stakeholders as part of an Agile Product team, you will help optimise our business processes, enable data-driven decision-making, and set our teams up for success.

You will be part of a Technology team committed to delivering a 5-star service to our customers and maintaining the highest standards.

This role is office-based, requiring a minimum of two days per week at our Head Office in Edinburgh.

Key Responsibilities / Deliverables:

• Gather, understand and document business problems, detailed system requirements/user stories and acceptance criteria.
• Design and build solutions that use out-of-the-box Salesforce functionality and best practice to meet customer needs whilst always aligning with company and product roadmap objectives.
• Peer review and challenge solution designs.
• Conduct testing (QA) activities aligned to acceptance criteria to ensure quality solutions are delivered.
• Deploy platform changes through the development pipeline following change control best practice.
• Create and maintain detailed documentation for all solutions to ensure business problems, user stories, acceptance criteria, solution designs, test plans and support guides are thoroughly and consistently documented using standard templates and centralised repository.
• Responsible, along with the other members of development team, for maintaining the health of the Salesforce platform and striving to minimise technical debt.
• Troubleshoot and resolve technical issues should they arise.
• Establish and maintain positive collaboration and professional relationships with internal and external customers, team members and vendors/partners.
• Spend 10% of your time on your personal development aligned to personal and business needs.