Sales Advisor

Reporting to the Sales Manager, The Sales Advisor will use strong negotiating and influencing skills to drive sales of Cala's highly desirable new‑build homes. You will take ownership of the sales journey from reservation through to exchange and completion, ensuring efficient management of all stages through our CRM system while consistently delivering an exceptional customer experience.

As a leading UK housebuilder, Cala is proud to create thriving communities in carefully selected locations, brought to life by people who embody our values of Quality, Respect, Delivery and Passion.

You will bring energy, enthusiasm and a consultative approach to matching customers with their ideal home, meeting key performance indicators and providing a five‑star experience from first enquiry through to final completion.

Key responsibilities include, but are not limited to:

• Demonstrating a strong understanding of the local property market
• Accurately inputting and maintaining customer data within the CRM system
• Proactively managing your CRM pipeline to maximise conversion
• Maintaining the highest presentation standards across all customer‑facing environments
• Adhering to all Health, Safety and Environmental policies
• Conducting market research and sharing insights with Sales Management and Marketing teams
• Processing administrative tasks efficiently and with strong attention to detail
• Ensuring compliance with relevant industry regulations, including the New Homes Quality Code (NHQC), GDPR and the Consumer Protection Act