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Resource Allocator

On-site in Bradford·Full-time·Added yesterday (last checked 11 Nov)

Our summary

Salary
£25,760 - £27,476 a year

About £1,840 - £1,940 a month after tax.

Work mode
On-site, Bradford
Contract
Full-time
Closing date
Apply by Sunday 22 November

Skills

Requirements

What we're looking for

  • Experience of using electronic task management or planning systems
  • Significant experience of rotas and planning resource
  • Significant experience of dealing with customers and service users
  • Experience of using Microsoft packages e.g. Word, Excel & MS Office
  • Demonstrate the ability to work confidently, efficiently and effectively with colleagues.
  • Demonstrate excellent communication skills and ability to work collaboratively with the team
  • Demonstrate good organisational skills with the ability to plan and prioritise workload working to tight deadlines with mixed stakeholder groups
  • Demonstrate the ability to work under pressure with changing customer demands
  • Demonstrate Analytical skills and the ability to use data to drive improvement
  • Understanding of Information Governance and Confidentiality
  • Knowledge of customer care and impact on services delivered
  • Take responsibility for own personal development & has a positive attitude to further training
  • Understanding and knowledge of the need to manage services within allocated resources and how to do so
  • GCSE pass or equivalent in Maths and English
  • Qualification in customer care (NVQ 2 or equivalent) or equivalent demonstrable experience or willingness to complete

Nice to have

  • Previous experience within Portering services in a hospital
  • Knowledge of infection control and impact on service delivered
  • IT qualification 'EDCL' (Computer Driving Licence) or similar

Pay & benefits

What you'll get

£25,760 to £27,476 a year per annum (pro rata)

The role

What you'll do

  • Allocate the work for each shift and plan work effectively through consistent monitoring of the portering element of the CapMan system.
  • Ensure services are delivered in line with all relevant Trust policies, procedures and updates.
  • Ensure that effective communications systems are in place.
  • Meet with Senior Supervisor and Team Leader when on shift, attend all meetings as required. Ensuring that requests for information are responded to as requested.
  • Ensure task (job) requests include the correct information and rectify if required.
  • Maintain an up to date log of all Portering Planet requests (including completion information) and allocate appropriate resource to complete during each shift.
  • Responsible for assessing operational demand against rostered resource and effective allocation of resource. Where there is a potential for demand to exceed available resource escalate to Team Leader/Senior Supervisor as appropriate
  • Support the Team Leader in supervising allocation of annual leave, return to work interviews as and when required. Receive all portering calls and requests for service allocating appropriate response.
  • Adjust and re-direct available resources to sustain services in response to unplanned absences and /or operational requests.
  • Maintain appropriate communication with the portering team at all times
  • Answer emergency portering requests and ensure that porters respond immediately

Please see detailed Job Description and Person Specification attached to this advert for more information.

Shift pattern: Hours are 37.5 and hours cover Monday - Sunday, 24/7.

Job summary

Closing Date: 22nd November 2026

Shortlisting to take place following closing date: commencing 23rd November 2026

Interview expected to take place in the week following shortlisting: week commencing 30th November.

A new and exciting opportunity has arisen to join BTHFT's Portering team as a Resource Allocator. This is a full-time position working closely with the Porters, Team Leaders and Senior Supervisor to effectively deliver the Portering service, supporting in the delivery of a first class, patient focused service.

The successful candidate will use the data captured within CapMan (task management system) to ensure appropriate Portering resource is allocated effectively in real-time to support improved best use of resource, improved response times, service improvement and patient flow.

What skills and experience do you need for the role?

  • You will have experience of working with a task management or planning system and experience of rotas
  • You will have excellent organisation, prioritisation and analytical skills
  • You will have excellent communication skills and be able to provide a professional customer focussed service within resource.
  • You will be able to work collaboratively across the Portering and stakeholder teams.
  • The ability to work under pressure and to changing demands
  • Experience of using Microsoft packages; Word, Excel & MS Office.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Bradford Teaching Hospitals NHS Foundation Trust

Address

Bradford Teaching Hospitals

Bradford

BD9 6RJ

United Kingdom

Employer's website

Date posted

11 November 2026

Pay scheme

Agenda for change

Band

Band 3

Contract

Permanent

Working pattern

Full-time

Reference number

389-26-8418651

Job locations

Bradford Teaching Hospitals

Bradford

United Kingdom

About Bradford Teaching Hospitals NHS Foundation Trust

Industry
Health and social care

In their own words

About the company & team

Bradford Teaching Hospitals NHS Foundation Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Bradford Teaching Hospitals NHS Foundation Trust this is your opportunity to be a part of that change.

WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnership's ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition.

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