Case Manager Integrated Care / Children in Care (CiC)

Employer information

Flexible working

Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.

Job overview

Are you ready to be part of something transformative, this role helps reshape the future of children and young people with complex mental health needs. As a Clinical Case Manager for Children in Care within the West Midlands CAMHS Provider Collaborative (WMCPC), you will be at the forefront of a system evolving to meet the urgent needs of children who live in residential care homes.

Working within Toucan's Integrated Complex Care / Children in Care (CiC) team, you will be part of a multi-agency collaborative redefining how health and social care support the region's vulnerable young people.

Working in a small, specialist team driving meaningful change. You will be empowered to innovate, influence, and deliver work that improves lives of children, young peoples, and their families for the future.

We are looking to recruit three skilled professionals (RMN, RNLD or Social Worker) who are ready to advocate and bring fresh thinking to integrated care.

If you want to be part of something that truly matters, we would love to hear from you.

Please note if your profession is a Social Worker, you must be registered with the relevant governing body

Main duties of the job

• Provide expert clinical advice and case management for children and young people in residential care homes commissioned by West Midlands Local Authorities.
• Manage complex, cases with autonomy and professionalism, offering guidance and support to the wider network around the child.
• Champion needs of Children and Young People in residential placements across the West Midlands.
• Work collaboratively with Local Authority social care teams, to ensure therapeutic needs are identified and met.
• Lead proactive case discussions, triage referrals, and unlock access to innovative services like Integrated Residential Outreach Care (IROC).
• Support the Regional Hub and Local Authorities to influence quality and performance standards for residential care providers, ensuring every placement is safe, supportive, and clinically sound.
• Navigate high-pressure situations with confidence, compassion, and clinical expertise - making decisions that change lives.
• Travel across the West Midlands region is required as part of this role.

Working for our organisation

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centered care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Person specification

Qualifications

Essential criteria

• Registered Mental Health/Learning Disability Nurse or other registered health or social care professional
• Possess a relevant additional professional qualification e.g Forensic Psychiatry Diploma, masters level, or equivalent level of experience of working at case management level in specialist area.

Knowledge & Nature of Experience

Essential criteria

• Detailed knowledge of legal issues pertaining to the specialist service, including MHA 1983, after care under supervision, sex offender legislation, probation orders and life license, Ministry of Justice procedures and child protection legislation
• Detailed Clinical knowledge of Learning Disability and Autism
• Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
• Evidence of post qualifying and continuing professional development
• Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
• Have an appreciation of the relationship between the individual provider and commissioning organisations and the role(s)/responsibilities of each, in relation to the provision of homes for children in care.

Desirable criteria

• Experience of delivering training to a range of audiences

Analytical and Judgement Skills

Essential criteria

• Case management skills, focusing on the needs of the individual and the context of their pathway in relation to all clinical and legal processes
• Development and maintenance of therapeutic alliance with service users and their families /carers
• Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
• Experience of identifying and interpreting National policy.
• Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)

Professional/Managerial/Specialist Knowledge

Essential criteria

• High-level management skills, able to perform to high level in clinical setting, holding services to account and ensuring effective use of NHSCB resources.
• Case management skills, focusing on the needs of the individual and the context of their pathway in relation to all clinical and legal processes
• Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals.
• Problem solving skills and ability to respond to sudden unexpected demands
• Ability to analyse complex facts and situations and develop a range of options
• Takes decisions on difficult and contentious issues where there may be a number of courses of action.
• Strategic thinking - ability to anticipate and resolve problems before they arise
• Ability to interpret clinical results

Personal Skills/Abilities and Attributes

Essential criteria

• High-level communication in particular skills across a range of agency and professional boundaries at a national level.
• Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
• Negotiate on difficult and controversial issues including performance and change in order to achieve good outcomes for patients
• Communicate with young people in a compassionate and understanding way
• Ability to communicate effectively with young people with a diverse range of needs.
• Demonstrate capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
• Working knowledge of Microsoft Office with intermediate keyboard skills.
• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
• Professional calm and efficient manner
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals.

Other Requirements

Essential criteria

• Able to travel across various sites within the West Midlands region with a willingness to travel further if required to on occasion.
• Thorough understanding of and commitment to equality of opportunity and good working relationships. Ensuring compliance with all regulatory, ethical and social requirements
• Able to work in a busy environment managing a complex case load.
• Adaptability, flexibility and ability to cope with uncertainty and change

Desirable criteria

• Sound working knowledge of financial processes within the commissioning arena.

Additional employer information

Sponsorship

Please note, visa sponsorship is only available for certain roles in line with current UKVI regulations. Please ensure the role you are interested in meets the criteria for sponsorship before submitting your application. If you would like more information, please visit: UK Visas and Immigration - GOV.UK

Artificial Intelligence (AI)

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.

Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.

Reasonable Adjustments

BWC is proud to be a Disability Confident Employer, committed to fostering an inclusive environment for those with a disability, long term health or mental health condition. The Disability Confident scheme means we actively encourage applications from people with disabilities, long term health or mental health conditions, and we want to ensure our recruitment practices are inclusive and accessible to all. Our aim is to get the best out of every individual and if successful for interview, you will be asked if you require any reasonable adjustments (special requirements). We will strive to support and accommodate these requests where possible.

Safeguarding

As a Trust employee you are required to comply with all legislation and guidance relating to safeguarding children and adults with care and support needs, and promoting their health and welfare. You are required to inform the Head of Safeguarding of any safeguarding concerns about your own children or children you live with. This information will be treated in a confidential manner.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description / Person Specification (PDF, 704.5KB)