Technical Systems Engineer

Key responsibilities

• Produce high quality, customer-facing solution documents in line with Acora deployment, monitoring and QA standards which will be owned throughout project delivery
• Create JV templates for the core technology area and utilise them to deliver consistent output
• Demonstrate a high level of commercial awareness, focusing on proactivity and efficiency, and constructively challenging decisions that cost money
• Lead by example, 'living and breathing' the technologies in the core area and using that enthusiasm to drive changes in either process or product.
• Deploy all technologies in accordance with approved designs and with the company's technical standards documentation, agreed best practice standards (including external accreditations) and our project management framework. This is particularly critical in the disciplines of Change Management and Service Introduction. Certain deployments are expected to require evening or weekend work.
• Provide support to Sales in your technical stack throughout the Pre-Sales process and be credible as an expert in your field, working in partnership with customers to advise and deliver technology solutions that best meet their business objectives and/or overcome problems.
• Work in partnership with customers to advise and deliver services-led technology solutions that best meet their business objectives and/or overcome problems.
• Proactively recommend improvements to customer systems and Acora processes that would benefit both the customer and Acora.
• Create high quality deployment, monitoring and QA standards/installation guides, work instructions, key customer documentation and maintain CMDB/asset information.
• Maintain your skill levels in the core technology set to a satisfactory minimum standard through a combination of self-study, company provided training and external courses.
• Proactively manage your diary of upcoming work to drive efficiency and minimise non-chargeable time