Professional Services Manager

Key responsibilities

• Overall management of the delivery of Professional Services
• Take responsibility for departmental time utilisation
• Evaluating and refining service delivery processes to improve efficiency, scalability, and client satisfaction
• Managing the capacity model and forecasting resource requirements
• Data analysis and reporting on KPIs, resource, project status,
• Ensuring that departmental budgets are met
• Acting as escalation point for team members or customer concerns relating to delivery of works
• Provide regular training and support to develop the team's skills
• Represent the professional services function in client meetings and strategic reviews
• Complete NCs and IOs relating to delivery of professional services
• Complete monthly 1-1s and bi-annual career conversations
• Manage department staffing levels, accounting for shift patterns and holidays
• Liaise with other departments and managers to seek and implement company improvements