Technical Account Manager

Key responsibilities

• Service delivery governance: Govern service delivery performance, ensuring compliance with agreed processes and clear oversight of SLA, KPI and service data
• Technical Design Authority: Govern designs and changes across Azure, Fabric, Purview and Databricks, ensuring alignment with customer architecture, strategy and Microsoft reference patterns
• Platform architecture advisory: Advise Data Operations on platform architecture and assess the operational impact of proposed changes
• Lifecycle and upgrade management: Assess Microsoft releases and breaking changes, plan-controlled upgrades, maintain the platform change calendar and communicate impacts in advance
• Platform evolution and adoption: Lead quarterly platform-evolution reviews, evaluate new Microsoft capabilities and recommend adoption opportunities for the customer's technical strategy and forward roadmap
• Capacity and cost advisory: Own CU and OneLake consumption forecasting, right-sizing, SKU recommendations, budget projections and technical oversight of cost optimisation
• Data governance oversight: Oversee in-scope data quality, PII checks and classification, working with the customer's Data Governance team or Data Council and identifying suitable managed-service extensions
• Acceptance into Service: Provide technical review, approval and oversight to ensure service levels, support readiness and operational continuity are maintained
• Operational support and improvement: Work with operational and Service Delivery teams to resolve technical issues, guide major incidents, own escalations where possible and ensure complaints, Continual Service Improvement and Service Improvement Plans are technically valid
• Documentation and runbook assurance: Own and improve technical documentation, Knowledge Base Articles and platform runbooks, ensuring updates after every P1 or P2 incident and maintaining assurance over documentation quality
• Collaboration & Stakeholder engagement: Collaborate with the Account Director, Enterprise Architect and pre-sales team to identify opportunities for Fabric optimisation, wider data-platform coverage, automation, ServiceNow integration, resilience testing and additional DataOps or architecture-advisory services