Customer Services Coordinator

Job Title:Customer Services Coordinator

Location: Rugeley, Staffordshire, UK

Contract and shift pattern: Full Time, permanent

Package includes: Salary £31,342 a year, plus pension contributions matched up to 10% and access to flexible benefits that support your development, wellbeing and everyday life.

We are thrilled to offer an exciting opportunity for a dynamic individual to join our Customer Services team. As a Customer Service Coordinator, you will be the initial point of contact for our customers, delivering top-tier customer service to ensure satisfaction every time.

You will manage and coordinate customer orders and inquiries, collaborating closely with the Supply Chain, Nutritionists, and Commercial teams. This role requires excellent communication skills, resilience, adaptability to change, and the ability to provide exceptional customer service in alignment with our business strategy and values.

What you'll be doing

• Manage the end-to-end process for customer orders, from input to delivery and invoicing.
• Liaise with Technical to resolve issues related to missing pricing, products on hold, or sales stops.
• Coordinate with Credit Control regarding accounts that have exceeded their credit limits or are on hold.
• Reduce returns and rejections by ensuring accuracy in the first instance, monitored through monthly credit reports.
• Develop strong relationships with both internal and external stakeholders.
• Attend monthly species meetings to highlight any issues or successes for the month.
• Handle urgent/animal welfare orders promptly and effectively, working closely with Nutritionists and the Planning team.
• Build strong relationships with hauliers to ensure a seamless delivery process.
• Monitor order dispatch through delivery manifests issued by the Planning team.
• Review period-end reports in collaboration with Finance to ensure all orders are invoiced within the correct period. Highlight any orders not invoiced due to missing delivery notes from loaders or POD from hauliers

What you'll bring

• Ideally, you have experience in a similar customer service role within an agricultural business.
• Excited about customer service with great attention to detail.
• A credible, omitted and forward-thinking team player who thrives under pressure.
• Good Excel with strong timekeeping and organisational abilities.
• Proactive, with the ability to work on your own initiative while knowing when to escalate issues.
• Flexible, driven, and motivated by the desire to be effective and improve every day.
• A great communicator, adept at building relationships with both internal and external stakeholders.

Where growth meets purpose

What sets us apart is how we delight our customers - and that's because of great people like you. People with different life experiences who share common values. Together, we're shaping a world where responsible nutrition is accessible to all. With a big goal comes equally big opportunities to make a career that truly feels like your own. As a team we're collaborative, purpose-driven and encourage trying new ideas. We also find ways to nourish your individual journey, so everyone can feel proud of the difference that they make in their own way.

We're thrilled to share that AB Agri has been recognised as one of The Times Top 50 Employers for Gender Equality 2025. This is a proud moment for us all. It highlights the real progress we've made to build a workplace that is inclusive, supportive, and fair for everyone. Over the last 5 years we have rebuilt our talent management practices, from inclusive hiring, to transparent pay frameworks, flexible work, and the momentum of our Employee Network Groups. Our actions are embedding inclusion at the heart of how we operate and creating a culture where people can be themselves

As a Disability Confident employer, we're committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.