Coordinator - Service Centre

Equip Outdoor Technologies UK Ltd based in Alfreton, Derbyshire specialise in the design and marketing of technical outdoor clothing and equipment. Our experienced and enthusiastic team develop innovative designs, manufactured to the highest standard and brought to market throughout the world. Equip Outdoor Technologies own a global leading outdoor brand, Rab. For further information on Equip please visit our website at www.equipuk.com

Our team is based at our Head Office just outside The Peak District National Park off jct28 of the M1 corridor.

We are recruiting for a Coordinator - Service Centre to join our team! The Rab UK Warranty Repair Service Centre based in Alfreton is predominantly responsible for all UK warranty and repair issues along with a smaller element of liaising with an international agent/distributor and retailer base.

Working as part of the Service Centre team, you will deliver a class leading retailer (B2B) and end consumer (B2C) customer experience, as well as positively representing the Rab® brand through Rab® Service Centre.

Key Responsibilities of Coordinator - Service Centre (including but not limited to):

• To effectively communicate on Warranty and Service Repair/Washes to both B2B and B2C customers via our ticketing system (Zendesk), email and telephone
• To administer and coordinate product returns (exchange, repair, refund) to both B2B and B2C customers
• To reply to customer enquiries and meet expected average satisfaction rating for the department, within expected KPI
• To administer Rab Rental, booking rental items in and out of Service Centre and tracking outstanding orders
• Represent the company in a positive way, promoting our brands, products and services

To join us as Coordinator - Service Centre you must have:

Essential

• Previous experience working in a similar after sales role
• Customer focus, always looking to go above and beyond to offer a positive resolution
• Passion for the outdoors, with first-hand experience of using outdoor clothing and equipment in a variety of conditions
• High level of attention to detail
• The ability to work under pressure in a fast-paced environment to tight deadlines
• Ability to handle multiple projects and priorities
• Able to work as part of a team as well as use own initiative

Desirable

• Experience of using Zendesk
• Experience of using Microsoft Office including Word, Excel and Outlook

Salary and Benefits

• Salary range £27,276.60 - £29,331.35 per annum, commensurate with qualifications, skills and experience
• Contributory company pension scheme, subject to qualifying conditions
• Discretionary profit share bonus scheme
• Employee Benefits Platform
• Life Assurance Scheme
• Online GP & Physio Service
• Employee Wellbeing Platform
• Hybrid working (discretionary basis, determined by business need) as well as an early finish on Fridays!
• Free, unlimited access to LinkedIn Learning training resources
• Great staff discounts on our Rab products
• Reciprocal trade discounts on climbing, bikes, camping, sailing and running equipment
• Casual dress code
• Modern facilities with free on-site parking and competitively priced EV charging

Closing date for applications is 15 November 2026

For general enquiries please contact: [email protected]

Strictly No Agencies please

Our people are part of one team that is geared to achieving success for the company, and we are strongly committed to inclusivity, promoting equality and celebrating diversity among our staff. We are looking for people who are passionate about and can help live our values of Synergy, Ingenuity, Ambition, Determination and Integrity.