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Pathway Navigator, Dermatology

On-site in Watford·Added today (last checked 11 Nov)

West Hertfordshire Teaching Hospitals NHS Trust

32 open roles

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Our summary

Salary: £29,812 - £32,715 a year
About £2,080 - £2,260 a month after tax.
Work mode: On-site, Watford
Closing date: Apply by Tuesday 24 November

Skills

The role

Job summary

We are seeking a motivated and organised administrator to join our Dermatology team, providing high-quality support to consultants and the wider clinical team. The role is key to ensuring the smooth running of outpatient services, including managing appointments, coordinating patient pathways, and producing accurate clinical correspondence within Trust targets.You will be confident managing a busy workload, able to prioritise tasks, and communicate effectively with patients, clinicians, and external stakeholders. A professional, empathetic approach is essential, as the role involves regular contact with patients, some of whom may be distressed.This is an excellent opportunity to join a supportive and fast-paced team, contributing to the delivery of safe and efficient patient care.Core hours are Monday to Friday, covering 8:00am to 5:00pm. Full details will be discussed at interview.

please note we are unable to obtain sponsorship for this role.

Main duties of the job

Provide administrative support to Consultants and the Dermatology team, ensuring work is completed within Trust targets. Manage outpatient and virtual clinic bookings, including scheduling, cancelling, and rebooking appointments in line with RTT guidance. Prepare and review clinic lists, resolving any gaps or clashes.Produce accurate clinical correspondence, including clinic letters, discharge summaries, prescriptions, and blood forms using Cerner. Process referrals via the E-Referral Service (ERS), ensuring patients are triaged and progressed appropriately.Support Patient Tracking List (PTL) validation and escalate delays. Act as a point of contact for patients, relatives, and staff, handling queries professionally and empathetically. Maintain records, manage inboxes, and undertake general administrative duties while supporting team working.

About us

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.

www.westhertshospitals.nhs.uk/flexibleworking

We kindly invite you to consider submitting an application.

If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Job description

Job responsibilities

The post holder will provide administrative support to Consultants and the Dermatology service, managing clinic bookings, coordinating patient pathways, and producing clinical correspondence within Trust targets. Responsibilities include managing outpatient and virtual appointments, processing referrals via ERS, preparing clinic lists, and supporting Patient Tracking List (PTL) validation.The role involves regular communication with patients, relatives, GPs, and multidisciplinary teams, requiring a professional and empathetic approach. The post holder will manage shared inboxes, maintain accurate records using Cerner, and undertake general administrative duties.

There is a full time and a part time post available

Person Specification

Education and qualifications

Essential

Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
4 GCSE (C and above) or equivalent

Desirable

AMSPAR
RSA Stage 3 typewriting, word processing (or equivalent)
Ireporter understanding

Knowledge

Essential

Knowledge of good practice and system of work within administrative field.
Knowledge of Health and Safety in the Workplace
Understanding of confidentiality/data protection issues
Proficient in the use of computer software packages, e.g. Word, Excel, Outlook.

Desirable

Knowledge of NHS policies
Knowledge of 18 week pathway process.
Knowledge of Specialty Range of work procedures and practices; base level of theoretical knowledge
Knowledge of secretarial or administrative procedures and systems, some of which are non routine, and non-routine activities such as answering queries, progress chasing, task-related problem solving.

Experience

Essential

Previous administration experience.
Experience in a similar field
Knowledge of software programs

Desirable

Experience of working in an acute hospital setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).