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Band 4 - Business Administrator, Private Care

On-site in St Albans·Full-time·Added today (last checked 11 Nov)

West Hertfordshire Teaching Hospitals NHS Trust

32 open roles

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Our summary

Salary: £29,812 - £32,715 a year
About £2,080 - £2,260 a month after tax.
Work mode: On-site, St Albans
Contract: Full-time
Closing date: Apply by Wednesday 25 November

Skills

The role

Job summary

Help shape a growing service. Make every patient's journey count.Are you an organised, confident administrator who takes pride in getting the detail right and giving people an excellent service? We are looking for two Business Administrators to join our developing Private Care service at West Hertfordshire Teaching Hospitals NHS Trust.

This is more than a routine administration post. You will be central to the smooth running of private patient pathways--coordinating appointments, diagnostics, procedures and admissions; keeping records accurate; supporting billing and insurer processes; and making sure patients receive clear, timely and professional support from their first enquiry onwards.

****** IMPORTANT INFORMATION - PLEASE READ ******

Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.

Main duties of the job

Coordinate private outpatient appointments, investigations, procedures and admissions across a range of specialties.

Act as a trusted first point of contact for patients, consultants, clinical teams, insurers and finance colleagues.

Maintain accurate patient, funding and activity information, with excellent attention to confidentiality and detail.

Support invoicing, insurance authorisations and self-pay pathways so that care and payment processes run smoothly.

Spot delays or issues early, resolve routine queries and help us improve the way the service works.

About us

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and require support or guidance please contactwestherts.recruitment@nhs.net If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Job description

Job responsibilities

You will bring experience from an administrative or customer service role, alongside strong organisational, communication and IT skills. You will be comfortable managing competing priorities, handling confidential information and working accurately in a busy environment. Healthcare or private patient experience would be helpful, but it is not essential; what matters most is your professional approach, willingness to learn and commitment to a positive patient experience.

You will join West Hertfordshire Teaching Hospitals at an exciting point in our development. Our Private Care service has an important role in widening patient choice, making the best use of our clinical expertise and facilities, and generating income that can be reinvested in NHS services. You will have the opportunity to contribute ideas, build your knowledge and help shape a responsive, high-quality service as it grows.

If you enjoy bringing order to complexity, building positive relationships and making a visible difference to patients, we would be pleased to hear from you. Apply now and help us deliver an outstanding Private Care experience at West Hertfordshire Teaching Hospitals.

Person Specification

Education and qualifications

Essential

Educated to GCSE level (or equivalent), including English and Mathematics.
Evidence of administrative training or relevant experience

Desirable

NVQ Level 3 in Business Administration or equivalent qualification
Customer service qualification.

Knowledge

Essential

Knowledge of administrative processes and procedures
Understanding of confidentiality and data protection requirements
Working knowledge of Microsoft Office applications.

Desirable

Knowledge of NHS administrative systems and processes
Understanding of private healthcare administration.
Knowledge of medical terminology.

Experience

Essential

Experience in an administrative or customer service role.
Experience managing appointments, bookings or scheduling activities.
Experience of handling confidential information.

Desirable

Experience within healthcare administration.
Experience of private patient administration.
Experience working with patient administration or finance systems.
Experience liaising with insurance providers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).