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Band 4 Medical Secretary Supervisor – Burns and Plastic Surgery

On-site in Birmingham·Full-time·Added today (last checked 9 Nov)

University Hospitals Birmingham

67 open roles

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Our summary

Salary: £28,392 - £31,157 a year
About £2,000 - £2,160 a month after tax.
Work mode: On-site, Birmingham
Contract: Full-time
Closing date: Apply by Wednesday 18 November

Skills

The role

Job summary

Band 4 Medical Secretary -- Burns & Plastic Surgery

We are looking for a highly motivated, enthusiastic and experienced Band 4 Medical Secretary to join our friendly secretarial team within the Burns & Plastic Surgery Department at Queen Elizabeth Hospital Birmingham, working 37.5 hours per week.

The successful candidate will be a key member of the team, taking a lead role in providing high-quality secretarial and administrative support to consultants and other healthcare professionals.

You will play a pivotal role in the effective management of patient pathways, ensuring patients are actively monitored and progressed through their pathway in a timely manner, while supporting the delivery of a professional, efficient and patient-focused service.

We are looking for someone who is organised, proactive and self-motivated, with excellent communication and administrative skills and the ability to manage and prioritise a busy workload.

Applicants should possess an RSA II qualification or equivalent, together with an AMSPAR qualification or equivalent relevant medical secretarial experience.

This is an excellent opportunity for an experienced medical secretary who enjoys working as part of a busy and supportive team and is committed to delivering a high standard of service to both patients and clinical colleagues.

Main duties of the job

*To provide a high-quality, confidential medical secretarial and administrative service to the Consultant(s) and wider clinical team within Burns & Plastic Surgery.

*To accurately produce clinical correspondence from digital/audio dictation, including clinic letters, results letters and other medical correspondence, requiring a good understanding of medical terminology, phraseology and medications. Some correspondence may contain complex or distressing clinical information and will require a high level of accuracy and concentration.

*To action clinical correspondence promptly and appropriately, including arranging follow-up appointments and completing other actions as instructed by the Consultant and clinical team.

*To ensure appropriate patients are identified and added to relevant weekly Multidisciplinary Team (MDT) meetings, supporting the effective management and progression of patient pathways.

*To actively monitor and manage patient pathways, identifying outstanding actions, appointments, investigations or correspondence and escalating concerns appropriately to help prevent unnecessary delays to patient care.

*To organise meetings as required, including coordinating arrangements, preparing agendas, taking accurate minutes and following up agreed actions.

*To work independently, using initiative and effective prioritisation skills to manage a busy workload, meet deadlines and support the achievement of Trust and departmental standards and targets.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job description

Job responsibilities

Main Duties Continued: Please note for a specific detailed job description for this vacancy please see attached job description.

*To use a range of IT systems and Microsoft Office applications, including Outlook, Word, Excel and PowerPoint, together with relevant hospital systems and the Trust intranet, to support clinical and administrative processes.

*To undertake effective Consultant diary management, including monitoring annual leave and ensuring relevant appointments, commitments and service requirements are appropriately coordinated.

*To provide day-to-day supervision and support to secretarial and clerical staff, including allocating and monitoring workloads, providing guidance and escalating concerns where appropriate.

*To support the induction, training and development of new staff and medical secretary trainees, ensuring they receive appropriate guidance in departmental procedures and working practices.

*To communicate professionally and sensitively with patients, relatives, Consultants, GPs and other healthcare professionals, maintaining confidentiality and providing an effective and patient-focused service.

Person Specification

Qualifications

Essential

* Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
* Business Administration NVQ level 3 or equivalent experience in a clerical environment
* AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
* Working knowledge of medical terminology

Experience

Essential

* Experience of working as a Medical Secretary
* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
* Experience of using IT systems
* Experience of working in Healthcare
* Good Organisational skills
* Able to use own initiative and deal with the unpredictable
* Able to work under pressure and to multi task
* Able to work to deadlines

Desirable

* Experience of working in a busy environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.