Service Advisor in Harlow

The Service Advisor role plays a key part in ensuring every customer has a positive, clear and supportive experience. You'll act as the connection between our customers and our workshop team-helping people feel informed, valued and confident throughout their visit.

This role is ideal for someone who enjoys building relationships, communicating clearly, and creating a welcoming, trusted environment for customers.

• Setting clear expectations and guiding customers through each stage of their vehicle's service or repair
• Giving regular updates in a communication style that works best for the customer
• Identify opportunities to offer additional products or services that may benefit the customer
• Follow up after work is completed to ensure satisfaction

This is a full-time permanent role, Monday to Friday, with NO WEEKENDS

At Vertu Harlow Multi-Franchise Service Centre, we're excited to offer an opportunity for a Service Advisor to join our established and supportive team. If you're looking to grow your career with one of the UK's largest and most secure motor retail groups, this could be the role for you.

• Minimum 3 years experience as a Service Advisor within the automotive industry
• Full UK driving licence (manual and automatic)
• Confidence communicating with a wide range of people in a supportive, respectful manner.
• A proactive approach to meeting targets, managing your time and staying calm during peak periods
• Confident using computer systems and managing multiple tasks

Apply today to be considered for this opportunity.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.