Pathway Support Co-ordinator

£25,272 a year Per annum

Provide general administrative support to the CMG area.

To work within a team ensuring cover is provided at all times to maintain an essential service in Orthodontics & Restorative Dentistry Reception and in office admin duties.

The prepping and retrieval of patient case notes and to provide reception cover, across multiple areas of the department.

Accurate and timely processing of clinic outcomes; including adding patients to the appropriate waiting lists, book appointments, To utilise the nervecentre system to update case note tracking, calender view for appointment and good attention to detail skills.

Clinic preparation specifically retrieval of notes, filing, tracking in and out

Sitting clinic, welcoming patients and arriving them to their appointment and making follow up appointments

To take telephone enquiries and respond appropriately and as directed.

To receive referrals and make new and follow up appointments.

To ensure full utilisation of clinic slots.

To ensure all Local and National Standards are applied to referrals, RTT & National Cancer Targets, date stamping, data quality checks, partial booking, UHL patient Access and Data Management Policy

Add patients to appropriate waiting lists including booking

Respond to prioritised work in appropriate order to ensure work is completed within agreed targets times.

Maintain a separate to do list which identifies any patient related tasks the consultant has asked.

Work as a team member with other Administration Team colleagues to establish familiarity of terminology to enable provision of cover for absent colleagues.

Photocopying, filing, or any administrative duties as deemed necessary to support the clinical and non-clinical staff.

To utilise the Nervecentre system to update case note tracking.

To ensure all information relevant to the outpatient appointment is recorded in the case notes/CITO and Nervecentre.

To ensure all outcomes are recorded accurately both paper and electronic

To update Trust missing data report using missing data worklist from nervecentre.

Undertake any other administrative and supportive duties relevant to the role such as prepping & sitting clinics, and assistance with contacting patients.

(Please refer to the job description/person specification for further details)

The post holder will be experienced at dealing with customers / patients and able to work with accuracy in order to provide high quality administrative support.

You should be able to work well under pressure and have the ability to prioritise your own workload. Suitable applicants must possess excellent organisational skills and be able to identify and escalate any problems to the Pathway Manager in a timely manner.

You must also have good communication skills and the ability to work both as part of a team and autonomously.

The successful candidate will be required to have excellent customer services to support Orthodontics and Restorative Dentistry Reception clinic duties and provide patients with all admin queries. Must be computer literate and be able to use your own initiative and discretion. You must have enthusiasm for their work and an excellent 'team' working ethos; which is essential to service success.

If you believe you have the skills, expertise and motivation to be part of a dynamic and forward-thinking team, we would like to hear from you.

• Educated to GCSEs standard/equalivant
• Experience of dealing with patients / customers
• Experience of ICT use
• Effective communication skills
• Tact and diplomacy
• Good team player
• Ability to undertake the role with enthusiasm and vigour.
• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
• Flexible approach Ability to work cross-site if required.
• This role will include filing and pulling of case notes which can be heavy and may require the use of a stepladder
• Evidence of planning and organisational skills
• Ability to prioritise workload
• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
• Ability to work without close supervision

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals of Leicester NHS Trust

Glenfield Hospital

Groby Road

Leicester

United Kingdom

United Kingdom

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

13 November 2026

Agenda for change

Band 2

Permanent

Full-time

Glenfield Hospital

Groby Road

Leicester