Patient Pathway Coordinator - Haematology

Job overview

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, focused, and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) and policies will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

The post holder may be required to work across services within the directorate and across WTWA sites

Main duties of the job

• In-depth validation on patients.
• Daily usage of Hive.
• Monitor referrals.
• Monitor HSC patients.
• Monitor outcomes and complete any that are outstanding.
• Answer phone queries.
• Monitor patients awaiting Diagnostics add to tracker date to take place, then on tracker redate for report.
• Provide reception for lunch breaks, Annual leave or sickness.
• Update demographics.
• Email queries.
• Monitor Work queue.
• Monitor Waiting list.
• Double check patient clinic letters.

Working for our organisation

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you're part of something bigger from day one.

Person specification

Qualifications

Essential criteria

• Computer literate including Word and Excel and use of software packages e.g., outlook for updating calendars NVQ Level 2, RSA level 3 or equivalent
• GCSE in Maths and English or Equivalent

Desirable criteria

• Previous NHS/ administration experience

Skills and experience

Essential criteria

• Substantial experience in an administrative role
• Listening skills and minute taking.
• Excellent verbal, written and numerical skills.
• Work under pressure and to tight deadlines.

Desirable criteria

• Knowledge of NHS systems, including All Scripts.
• Data Collection, preferably clinical data.

Other Requirements

Essential criteria

• Upholds and models the Trust values

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

• Job description (PDF, 664.3KB)
• Functional requirements (PDF, 936.5KB)
• Inside MFT - Your Candidate Place (PDF, 306.4KB)