Patient Pathway Co-Ordinator

To ensure clinic cancellation requests are submitted following approval of clinicians leave and monitor Health Roster to ensure the clinics are cancelled / moved as per instruction. Monitor any changes to clinics to ensure that patients do not breach timeframes and standards.

Support monitoring of clinic utilisation compliance with the Service Manager.

Work proactively and closely with the outpatient waiting list manager to ensure full utilisation of clinics and early intervention when an issue is identified, escalating to Service Manager where appropriate.

Supports the administrative process for any applicable Multidisciplinary Team Meetings, Governance processes and RCA’s to ensure all necessary and appropriate clinical information is available for discussion at set meetings.

Work closely with medical, nursing, advanced healthcare professionals and Operational Management team.

The Patient Pathway Co-ordinator (PPC) is responsible for coordinating and managing patient pathways across divisional services, ensuring an efficient, patient-centred administrative service. Working as part of a wider administrative team, the post holder supports a range of specialties and contributes to the delivery of key operational targets

The PPC will proactively monitor Referral to Treatment (RTT) pathways and Patient Tracking Lists (PTLs) for routine and urgent patients, taking appropriate action to ensure pathways are managed in line with national and local standards. This includes validating activity and maintaining accurate, up-to-date records on relevant patient administration systems.

The role requires effective coordination of patient care, including booking outpatient appointments, liaising with patients, clinicians, and multidisciplinary teams, and resolving pathway issues in a timely manner. The post holder will work with a degree of autonomy, prioritising their workload, and will provide cross-cover and support to colleagues to ensure continuity of service.

To oversee the administration of all patients referred into CAMHS teams, maintain accurate and up-to-date electronic patient records, and provide analytical support to inform efficient service delivery

• GCSE or equivalent in English grade C or above
• previous secretarial experience and/or previous NHS experience
• Proven experience of working to deadlines
• At least two years previous secretarial experience and/or previous NHS experience
• Knowledge or a range of office procedures, and Microsoft office packages

• Previous medical secretarial experience
• Experience of working in a multidisciplinary team.
• Knowledge of medical terminology
• Understanding of Out-Patient, admission and waiting list procedure
• Understanding of IT systems
• Knowledge of HIVE system
• Knowledge of Trust policies and procedures.

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.