Drainage Support Officer

We're looking for someone who thrives in a dynamic environment and enjoys supporting a team to succeed. You'll bring:

• Strong time management skills, with the ability to meet deadlines and achieve objectives
• A collaborative mindset and the ability to work effectively as part of a team
• Excellent communication skills, with confidence liaising with both internal and external stakeholders
• Flexibility and a willingness to support colleagues where needed
• Strong IT skills, particularly in Microsoft Office programmes such as Excel, Word, Access, and PowerPoint
• Experience using systems such as GIS/mapping tools (e.g. OneMap) and SAP (desirable)
• A full driving licence and access to a suitable vehicle for travel to off-site meetings
• A minimum Level 2 education (GCSE or equivalent), including Maths and English (A-C), along with excellent organisational skills

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Please note: this role may not be eligible for visa sponsorship.

Join our team as a Drainage Support Officer, where you'll play a vital role at the heart of a busy, multi-functional Drainage Area team of up to 80 colleagues. This team is responsible for delivering both reactive and planned work across the wastewater network, including powered and non-powered assets.

You'll be the organisational backbone of the operation-ensuring everything runs smoothly, efficiently, and compliantly.

In this varied and fast-paced role, you'll support the Integrated Drainage Area by processing, monitoring, and tracking outputs, ensuring everything stays on schedule and meets required standards. You'll play a key part in managing communications and customer interactions, helping the team deliver a high-quality service.

Your responsibilities will include:

• Coordinating internal and external communications, including written complaints and information requests, and assigning them to the appropriate team members
• Monitoring and tracking complaints and enquiries to ensure Service Level Agreements (SLAs) are met
• Supporting SIM/CMEX teams by allocating customer contacts and identifying unresolved cases or potentially dissatisfied customers
• Providing administrative support at meetings, including note-taking and distributing minutes
• Tracking action logs, monitoring progress, and escalating where necessary
• Managing vehicle, tools, and equipment inventories
• Overseeing stock control and procurement of goods and services such as PPE, tools, uniforms, and stationery
• Creating and maintaining shift and standby rotas
• Booking training courses and coordinating with scheduling teams to ensure availability is accurately recorded
• Recording and collating regulatory and performance data to support compliance and audit requirements
• Logging asset surveys (e.g. CCTV inspections) on relevant tracking systems
• Collecting daily vehicle check sheets, defect reports, and fuel card transactions
• This is a role where attention to detail, organisation, and proactive communication will set you apart.