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Customer Service Advisor (Legal Helpline)

Hybrid in Sheffield·Full-time·Added 3 days ago (last checked 9 Oct)

Thompsons Solicitors

24 open roles

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Overview

Job details

  • £24,889 a year

    Gross, as stated in the ad.

    About £1,790 a month after tax.

  • Full-time

    Per the ad.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Be near Sheffield for hybrid days

    No relocation package mentioned.

Benefits

  • 23 days holiday + bank holidays

    Paid annual leave, per the ad.

  • Cycle to work scheme

    Commuter benefits named in the ad.

Skills

Pay & benefits

  • Contributory pension scheme
  • Permanent health insurance
  • Healthcare Cash Plan (MediCash)
  • Life assurance
  • 23 days annual leave (in addition to bank holidays)
  • Additional leave over Christmas
  • Employee Assistance Programme
  • Enhanced maternity and paternity pay
  • Cycle to work scheme
  • Subsidised sports and social club
  • Annual travel and parking loans
  • Financial assistance for professional development
Sound good? Apply today! 

The role

We are hiring for our customer service team, so if you have a passion for delivering excellent customer service, want to work for somewhere that makes a difference and you are a people person, we would love to hear from you!
Working as part of our successful Contact Centre based in Sheffield, the role of a Customer Service Advisor, in our Legal Helpline team involves handling Personal Injury enquiries that come into the firm and you will be proactively capturing relevant information on our systems.

If successfully shortlisted, you will be required to complete an online assessment, which will be sent to the email address you used to apply for this position. Subject to successful completion and selection, you must then be available to attend our Sheffield office on Thursday 29th October for a final stage interview.
Key Responsibilities
  • Deal with and respond to telephone calls, emails and messages
  • Communicate in a professional timely manner
  • Carry out initial case assessments to determine the progression of a case - but don't worry we will give you all the training needed for you to be able to succeed in your role! So no previous experience is necessary.
  • In return, you will be working alongside lawyers who work on a diverse portfolio and highly prestigious cases. This is a great opportunity for someone who would like to join a well established law firm and utilise their customer service skills whilst learning all about our legal helpline team.
Skills & Expertise
  • Exceptional organisational skills
  • Strong ability to communicate professionally, clearly and effectively
  • The ability to keep calm and composed under pressure
  • A genuine passion for customer service and pride in your work
  • Someone who wants to be part of a friendly and supportive team

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