UK jobs. Bigger possibilities.

hire.moi

Service Support Manager

On-site in Wolverhampton·Full-time·Added today (last checked 13 Nov)

The Royal Wolverhampton NHS Trust

30 open roles

Apply

Our summary

Salary: £32,073 - £39,043 a year
About £2,220 - £2,640 a month after tax.
Contract: Full-time
Closing date: Apply by Thursday 19 November

Skills

Excel

The role

Job summary

Are you a confident and motivated leader who thrives in a fast-paced environment and wants to make a real difference to patient care? Join us in shaping and improving a vital service that connects patients with the care and support they need, 24 hours a day, 7 days a week.

We have an exciting opportunity for an enthusiastic, proactive and forward-thinkingService Support Managerto join our Care Coordination team, the single point of access for Adult Community Services.

In this pivotal role, you will lead and support our administrative team, ensuring the smooth and effective day-to-day running of the service. Working closely with the Admin Team Co-ordinator and the Assistant Directorate Manager(s) you will help maintain high standards, support safe and effective service delivery, and drive continuous improvement.

You will bring excellent communication and organisational skills, building strong relationships with clinical and non-clinical colleagues while supporting teamwork and service excellence.

This is a varied role where adaptability, problem-solving and the ability to thrive in a fast-paced environment are essential. You will oversee administrative processes, use electronic systems effectively and help develop the service to meet the changing needs of our patients.

If you're passionate about people, service excellence and continuous improvement, this is an opportunity to make a real difference as part of a team delivering vital community services.

Main duties of the job

To assist the Directorate Management Team in the efficient and effective operational management of resources within Adult Community Services, in order to deliver continually improving patient care.

To manage and lead theadministrative staffing function to support service delivery.

Accountable for identifying and ensuring improvements in patient safety, patient experience and effectiveness of Service, including the management of Service Business Continuity Plans.

In conjunction with the Directorate Management Team, lead, and support implementation of service improvement plans.

To provide effective contribution to the delivery of the organisation's objectives.

To manage a devolved budget for a designated administrative area, ensuring efficient and effective use of resources.

To represent the Directorate Management Team at Forums, Project, and Sub-Groups.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Job description

Job responsibilities

Please refer to attached Job Description/Person Specification for a full detail of the role and main responsibilities - subject to AFC matching

Person Specification

Qualifications and Relevant Experience

Essential

Degree or equivalent qualification, or equivalent level of relevant knowledge and experience.
Evidence of continuing personal development relevant to management or service delivery.
Proficient in using Microsoft Office packages, including Word, Excel and Outlook, and other relevant IT systems to manage information, maintain accurate records and produce reports.

Desirable

Experience working within community services or demonstrable knowledge of community-based healthcare service delivery.
Experience of coordinating or implementing projects and service improvements to support effective service delivery.

Staff Leadership and Operational Management

Essential

Previous direct line management experience, including staff supervision and responsibility for performance or staffing.
Experience of managing day-to-day operations, coordinating resources or maintaining effective service delivery.
Demonstrates the ability to identify and resolve operational issues and implement changes to improve service effectiveness.

Data Analysis, Audit and Performance

Essential

Demonstrable experience in data collection, analysis, audit, evaluation and/or performance monitoring.
Ability to identify performance issues, maintain data quality and use findings to inform corrective actions and service improvements.

Communication and Influencing

Essential

Excellent written and verbal communication skills, with the ability to communicate effectively with colleagues, senior staff and service users.
Ability to influence others, negotiate on complex matters, and manage difficult situations or conflicting priorities constructively.

Organisation and Prioritisation

Essential

Ability to manage competing demands, prioritise workloads and meet deadlines in a fast-paced operational environment.
Ability to work independently, use initiative and exercise sound judgement to resolve operational issues and maintain service delivery.

Service Delivery, Patient Experience and Continuous Improvement

Desirable

Experience of supporting the coordination and effective delivery of services within a healthcare setting.
Demonstrates understanding of patient experience, including responding appropriately to patient concerns, feedback or service issues.
Demonstrates the knowledge of service improvement processes, and the ability to contribute to improving service quality, efficiency or patient experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).