Administrator

Job description

Job responsibilities

Assist with the maintenance of the failsafe system.

Assist with the maintenance of the cervical screening PIN register including updates as necessary in line with standard operating procedures, including the escalation of any concerns.

Assist with quality assurance and quality control procedures relating to the integrity of samples received in the laboratory.Take and prepare minutes of key meetings as required..

To access confidential cytology reports and send out to external/ internal agencies as appropriate.

To ensure all information and messages received from stakeholders, patients, colleagues and Medical Staff are communicated efficiently and correctly. This can be of a sensitive or complex nature.

Respond positively and promptly to enquiries and problems received from stakeholders, patients, medical staff and other agencies, using initiative to take appropriate action in accordance with departmental policies and procedures.

Be committed to continual self-development and training to meet the requirements and further development of the specialty.

Respond in a professional and sensitive manner when dealing with confidential issues to patients, relatives, and other agencies.

To accurately create records and update patient related information onto the computerised Patient Administration System as required.

Take responsibility for patient records/notes in the office pertaining to own work.

Assist with the training and induction of any new, or less experienced, Administration staff.

Be familiar with and comply with all Trust and Departmental Policies and procedures.

Participate in appraisals to agree/ revise Personal Development Plans.

To work closely with BCPS Staff and Team members to ensure the development of an efficient Team to effectively support the Directorate/ Department.

Attend and participate in regular and ad hoc staff meetings.

To participate in team, professional and personal development activities and promote commitment to continuous development and improvement.

Maintain a current knowledge of infection prevention and control practices and policies through annual mandatory updates and role specific training.

Demonstrate a current knowledge of infection prevention and control practices through the delivery of clinical care and maintenance of a safe environment in accordance with infection prevention and control practices and policies. Take part in infection prevention initiatives in the local area. Challenge infection prevention practices, reporting breaches using relevant Trust policies as appropriate (e.g. incident reporting policy).

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974), and associated legislation, to maintain a safe working environment for both staff and visitors, to observe obligations under organisational and departmental Health and Safety Policies, maintaining awareness of safe practices and assessment of risk.

If required to do so, to obtain, process and/or use information held on computerised or manual records in a fair and lawful way in line with the Data Protection Act 2000. To hold data only for specific purpose and not use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations, as instructed.

It is the aim of the hospital to provide patients and other service users with the best possible care and services. In order to meet this aim, all our staff are required at all times to put the patient and other service users first and do their utmost to meet their requests and needs courteously and efficiently. In order that staff understand the principles of customer care and the effects on their particular post and service, full training will be given.

All employees have a responsibility to support the safety and well-being of children, young people and adults at risk of harm and to practice in accordance with legislation. Knowledge, skills and competency are to be maintained according to role and responsibilities in order to fulfil Safeguarding Children and Adults at Risk responsibilities. All employees are expected to comply with existing local Safeguarding policies and procedures, and Trust and Wolverhampton Safeguarding Children Board and Safeguarding Adults at Risk requirements.

The Trust is fully committed to encouraging its staff to freely contribute views on all aspects of health service activities, especially those on delivery of care and services to patients. However, you shall not, either during or after the end of your employment (however it is terminated), divulge to any unauthorised person confidential information relating to the Trust. This includes, but is not limited to, information covering patients, individual staff records, industrial relations, financial affairs, contract terms and prices or business forecasts.

Your obligations of confidentiality under this clause shall not prevent you from raising genuine concerns about healthcare, or a belief that criminal conduct, breach of a legal obligation, health and safety breaches or damage to the environment has been, is being, or is likely to be committed, or any information tending to show any of the above has been, is being, or is likely to be, deliberately concealed, provided that such disclosure is made in good faith and in accordance with the provisions of the Public Interest Disclosure Act 1998 and the Trust's Policy on Raising Concerns at Work-Whistle Blowing Policy, a copy of which is available from the Human Resources Department.

Person Specification

Essential and desirable

Essential

• Able to update and maintain various IT software packages
• Knowledge/experience of a range of administrative procedures
• Ability to change work practices to facilitate developments of the department or service

Desirable

• Occasional exposure to distressing and emotional telephone calls

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Royal Wolverhampton NHS Trust

Address

Cytology Royal Wolverhampton NHS Trust

Wolverhampton Road

Wolverhampton

WV10 0QP

United Kingdom

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)