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Greater Manchester Recruitment Service Centre - Service Manager

On-site in Manchester·Full-time·Added today (last checked 13 Nov)

Manchester University NHS Foundation Trust

87 open roles

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Our summary

Salary: £57,528 - £64,750 a year
About £3,660 - £4,010 a month after tax.
Contract: Permanent, full-time hours
Closing date: Apply by Sunday 22 November

The role

Job overview

This is an exciting opportunity to support set up and and then lead what will be the NHS's largest collaborative recruitment centre - shaping the service from the outset. As part of the implementation team, the postholder will help build the service before it becomes operational and will then transition into leading the recruitment centre team's day-to-day delivery. Hosted by Manchester University NHS Foundation Trust, the Greater Manchester Recruitment Service Centre will support recruitment across multiple Greater Manchester Trusts. The service will help the region attract, recruit and retain great people across all staff groups and at every level, supporting safe, effective care for our patient communities. This role will ideally suit an experienced Recruitment Leader who thrives in an environment which will be challenging and fast paced, supporting high volumes of recruitment and where safe and compliant practices and processes underpin all activity.

Main duties of the job

The main duties of the job will be:

To support with the successful implementation of the Greater Manchester Recruitment Service Centre model hosted by MFT
To lead the day to day delivery of the newly established Greater Manchester Recruitment Service Centre
To ensure the Recruitment Service Centre teams operate within the scope and parameters of the agreed Service Level Agreement
To ensure that the Recruitment Service Centre teams deliver the services safely and compliantly and in line with NHS Employers standards and individual Trust policies
To drive continuous improvement in the Time to Hire
To deliver the Recruitment Service Centre within the agreed budgets, meeting future cost saving commitments
To directly line manage direct reports ensuring appropriate training, supervision, support, objective setting and development
To embed good practices of team communication and support
To be a subject matter expert on the Recruitment Service Centre operating model
To ensure reports required in the Service level Agreement are accurate and on time
To escalate any issues or concerns to senior management or participating Trusts as appropriate
To identify and recommend any areas of improvement opportunity in processes or service and to lead the embedding of all continuous improvements that are agreed to be implemented
To manage system wide senior customer relationships

Working for our organisation

This is a role supporting the transactional recruitment for multiple NHS Trusts across Greater Manchester. The Recruitment Service Centre will be hosted by Manchester University NHS Foundation Trust (MFT) who will also be the employer of the postholder. MFT delivers care to over 1 million patients & users each year through our 10 hospitals and extensive community services. Our 30,000 plus strong workforce is central to our success and innovation.
In this role you will play a pivotal part in supporting the operational excellence and strategic ambitions of multiple Trusts. You'll work collaboratively with clinical and non-clinical teams, driving improvements that enhance patient experience, staff wellbeing, and service efficiency.
MFT offers a dynamic, inclusive environment where your leadership, ideas, and expertise are valued. You'll have access to professional development, digital tools and opportunities to contribute to transformational projects that shape the future of healthcare delivery.
We are committed to supporting your growth and wellbeing, recognising the vital role you play in the success of our organisation and others.
Join us and help shape the future of recruitment in Greater Manchester -make a real difference to teams, services, and communities, and fundamentally - patients.

Person specification

Qualifications or equivalent experience

Essential criteria

Master's degree level (or equivalent post graduate) qualification OR equivalent level of workforce transactional services management experience
CIPD qualified (or equivalent professional qualification) OR equivalent level of workforce transactional services professional experience

Desirable criteria

Master's degree level (or equivalent post graduate qualification) OR equivalent level of recruitment services management experience
CIPD qualified (or equivalent professional qualification) OR equivalent level of recruitment services professional experience

Experience

Essential criteria

Proven experience successfully managing large operational recruitment or other similar workforce service in high-volume, customer-facing environments.
Proven experience managing a service to a strict Service Level Agreement and to strict key performance indicators
Proven experience of managing managers and indirectly managing large teams
Proven experience of working with data and information to identify and initiate service delivery improvements