Food Service Manager

We want you to feel rewarded for the contribution you make. The benefits available across Compass Group UK & Ireland include:

• Contributory pension scheme
• Career development through Career Pathways and hundreds of training modules
• Digital GP and wider healthcare support
• Employee discounts and savings
• Wellbeing support and a 24/7 Employee Assistance Programme
• Recognition schemes
• Opportunities to develop and progress your career

Food Service Manager - Springfield Patient Catering

Position: Food Service Manager
Location: London - Springfield Patient Catering
Salary: £46,000 per annum
Hours: 40 hours per week

Are you an experienced catering professional with a passion for delivering exceptional food services in a healthcare environment?

We're looking for a confident and motivated Food Service Manager to lead our team at Springfield Patient Catering in London. You'll play a key role in ensuring patients receive a consistently high standard of food and service, while leading your team, maintaining compliance, managing costs and building strong relationships with our client.

This is an opportunity to make a visible difference in an environment where the quality, safety and reliability of the catering service really matters.

Key Responsibilities

• Lead, motivate, train and develop the catering team to deliver excellent standards of food and service.
• Ensure contractual requirements and service standards are understood and consistently achieved.
• Build strong relationships with the client, maintaining regular communication and responding effectively to changing requirements.
• Develop and deliver action plans following client and customer feedback.
• Ensure catering and hospitality services are delivered to the required standards.
• Maintain excellent standards of food safety, hygiene, health & safety and operational compliance.
• Ensure all customer and patient requirements are communicated effectively to support service planning.
• Manage stock levels, purchasing and food wastage while maintaining effective cost controls.
• Analyse and manage in-unit costs, labour and GP performance to achieve agreed financial targets.
• Ensure company procedures, including cash handling and EPOS requirements where applicable, are followed.
• Maintain appropriate training, induction and HSE records for colleagues.
• Ensure incidents are appropriately reported, investigated and followed up.
• Set clear expectations and accountability across the team.
• Recruit, coach and develop colleagues, supporting engagement while working to reduce absence and employee turnover.
• Identify opportunities to improve the service, efficiency and overall customer experience.

What We're Looking For

You'll be an experienced catering leader who combines strong operational knowledge with a genuine commitment to service.

Ideally, you'll bring:

• A current Food Hygiene certificate.
• A minimum of four years' retail or catering experience.
• Previous experience leading and managing a team.
• Strong financial and commercial awareness.
• Good IT skills.
• Excellent communication and organisational skills.
• The ability to remain calm and effective while working under pressure and to deadlines.
• A self-motivated, flexible approach and the ability to adapt to changing operational requirements.
• HND/Degree in Management would be advantageous.

What We Offer

We want you to feel rewarded for the contribution you make. The benefits available across Compass Group UK & Ireland include:

• Contributory pension scheme
• Career development through Career Pathways and hundreds of training modules
• Digital GP and wider healthcare support
• Employee discounts and savings
• Wellbeing support and a 24/7 Employee Assistance Programme
• Recognition schemes
• Opportunities to develop and progress your career

About Us

Medirest, part of Compass Group UK & Ireland, specialises in healthcare support services, including patient, staff and visitor catering alongside a wider range of hospital services. Current Medirest recruitment material describes its services as operating across more than 130 NHS Trusts and private hospitals.

If you're ready to lead from the front and use your catering expertise to make a real difference to patients, customers and colleagues, we'd love to hear from you.

Diversity is Our Strength.

About Us

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

If you're ready to make a real difference to patients, visitors and hospital staff, apply to join Medirest today.

Job Reference: com/1211/43104003/52845921/STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Salary

£46000 per annum

Working conditions

Contract: Full Time