Customer Service Administrator

Job title: Customer Service Administrator

Location: London, NW1 4LJ (onsite then up to 2 days at home post probation period)

Salary: £26,510

Term: Permanent

Hours: Full-time

Do you thrive in a fast-paced environment where precision really matters?

A little about the role

We are currently looking to recruit an Administrator to work as part of the Customer Service team to ensure that all consultant clinics' and patient details' are inputted into the system, Community Wide Scheduling (CWS) to aid patient registration and clinic preparation in readiness for patients outpatient consultation.

You will also be dealing with occasional inbound and outbound calls which will include Consultants, their secretaries, patients and internal colleagues.

What you'll be doing

• To manage the receipt of all consultant clinic lists received by the Customer Service Team from consultants and their secretaries
• To prioritise workload and clinic preparation according to schedule of clinics
• To accurately input patient details from clinic lists provided by medical secretaries into CWS ensuring that full patient Minimum Data Set (MDS) is complete
• To accurately input patient details from CIS clinic lists into CWS ensuring that full MDS is complete
• To contact secretaries and consultants where the full MDS has not been provided and update prior to the patients appointment
• Report back to your manager with any issues where MDS is not being provided either in CIS of by the consultant or secretary
• To check and verify that clinic lists prepared are in line with the consulting houses schedule of consultant clinic sessions ensuring that no clinics have been missed
• To manage clinic preparation, printing clinic lists and registrations forms for all new patients prior to the day of their appointment
• To liaise with consultants and their secretaries to maintain good communications and build relationships
• Work flexibly to ensure cover between agreed business hours, subject to change, to meet the needs of the business.

What we're looking for

• Strong PC skills
• Good communication skills
• Accuracy of data entry
• Relationship management skills
• Excellent organisation and priortisation skills

About us

At The London Clinic, everything starts with our people. Whether you're at the bedside or behind the scenes, your part of something bigger - making a real difference to patients and to each other, every day.

As the UK's largest independent charitable hospital, we care for over 120,000 patients each year. What makes us different is what we do with that success - we reinvest it back into our services, our technology, and, most importantly, our people. From developing, innovative, new ways of delivering care to supporting continuous learning and career progression, we're always looking ahead.

We are incredibly proud to be the only independent healthcare provider included in the Top 10 of the Financial Times' UK Best Employers Survey 2026.

What's in it for you

• Annual leave - 25 days + bank holidays
• Life insurance - Get life cover worth four times your salary, whether you're full-time or part-time.
• Private medical cover - Once you've passed probation, our employee medical scheme gives you fast-track access to private healthcare.
• Pension - Join our matched pension scheme.
• Employee assistance programme - From stress to practical guidance, our counselling service has your back.
• Blue light card - Unlock thousands of discounts! From supermarkets to holidays, fashion, tech, and days out, your Blue Light Card makes it all cheaper.
• Cycle to work - Pedal your way to a healthier, greener commute! Enjoy tax-free benefits while reducing your carbon footprint.
• Electric car scheme - Our Electric Car Scheme makes switching to a cleaner, eco-friendly ride simple and affordable.
• Subsidised staff restaurant - Dig into a variety of tasty, healthy meals without denting your wallet.
• Recognition programmes - Celebrate wins big and small! Our Recognition Programmes make sure your hard work doesn't go unnoticed.

How to find us

Our main hospital is based at:

20 Devonshire Place, London, W1G 6BW

Located in central London near Harley Street, we are within walking distance of:

• Oxford Circus
• Bond Street
• Baker Street
• Great Portland Street

This role will be based from

1 Park Square West, London, NW1 4LJ

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy, then please contact a member of our recruitment team.

The London Clinic values a diverse workforce and welcomes applications from all backgrounds. If you have the skills and experience for the role, we encourage you to apply. We are committed to supporting candidates throughout the recruitment process and will make reasonable adjustments where needed - please let us know if there is anything we can do to support you.