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ITAM Technical Services Manager

Hybrid in Manchester·Added 6 days ago (last checked 6 Oct)

Softcat

50 open roles

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Overview

Job details

Permanent contract
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near Manchester for hybrid days
No relocation package mentioned.

Skills

Requirements

Nice to have

Demonstrable experience working in a similar role within an IT Services organisation showing a level of management experience
Experience running an IT services team, ideally in the field of asset management
Good level of understanding around IT Asset Management technology and tooling
Technical experience with a Software Asset Management tool - Snow Software (Desirable), ServiceNow, Xensam
Excellent written and oral skills with the ability to communicate at all levels (internal and external stakeholders)
Self-sufficient and innovative, with the ability to lead a team
Creative self start approach to leading a team and service

The role

The Asset Intelligence Technical teams' responsibility is to ensure that asset management tooling is successfully deployed, managed and supported technically throughout the duration of the service or project. In addition, the team also provide consultancy-based services to implement or upgrade asset management tools on behalf of new and existing customers.

What you'll do

In this role, you'll be responsible and accountable for managing the high-performing technical team. The team's responsibilities are to provide first and second line technical support whilst able to deliver technical consultancy services. Your role will involve a variety of customer and internal stakeholder engagements whilst working alongside the Asset Intelligence Team leaders to deliver wider asset management services to our customers.

Responsible and accountable for all technical/support escalations within the team
Working with senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA's
Lead technical quarterly business reviews for strategic ITAM vendors providing constructive feedback
Be at the forefront of new product technology/service offerings through vendor training and market research
Drive improvements and be creative with new ways of working

How you'll work

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Hybrid working
Working flexible hours - flexing the times you start and finish during the day
Flexibility around school pick up and drop offs

description

Join our Asset Intelligence Services team!

Success. The Softcat Way.

It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.

As Asset Intelligence Technical Team Leader, you'll be responsible for:

About Softcat

Industry: IT Services
Website: softcat.com

In their own words

About the company & team

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Additional information

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you!

To become part of the success story, please

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

All open roles at Softcat