Service Architect Associate

As a Service Architect Associate, you will be focussed on the design of services for Softcat and our Customers, taking responsibility for creating service design processes and procedures that contractually and operationally meet the specified requirements, while ensuring that relevant service strategies, policies, standards and practices (including security) are applied correctly. Working closely with the Service Development team, you will support the development, build and delivery of new services as well as enhance existing offerings.

• Create and manage operational service designs, to include process maps, RACI's and supporting collateral
• Work with relevant internal teams to create process and integration design of tools and systems for our services
• Contribute and assist with planning for service introduction
• In collaboration with all appropriate internal teams, work with relevant Third Parties to agree and create integrated service offerings
• Responsible for assuring the architecture quality of each service you design, ensuring that these are accurate, robust, and well communicated to all relevant teams
• Contribute to the review and improvement of existing services

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working 2-3 days in the office and 2-3 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

12 month Fixed Term Contract Role

Would you like to work in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Success. The Softcat Way.

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction - both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit: www.softcat.com.

• ITIL (v4) preferable, with an awareness and understanding of other service methodologies such as SIAM, Agile and Lean beneficial
• Experience of working within an IT Services organisation beneficial
• Contract review experience in an Operational capacity, focussed on requirements and solutions alignment
• Demonstrable experience of working in a highly analytical way to find creative solutions to challenges
• Excellent written and oral skills, with the ability to present information clearly, persuasively, and elegantly, ensuring effective communication
• Ability to develop and maintain strong relationships within a cross-functional virtual team and with key stakeholders
• Demonstrable organisational skills and attention to detail

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.