Hotel Manager

As Hotel Manager, you will play a leading role in the successful day-to-day operation of the hotel, ensuring the highest standards of quality, service, product, safety and guest satisfaction. Working closely with the Managing Director and Executive Committee, you will help set and deliver strategies aligned with the hotel's long-term vision, identify revenue opportunities and support sustainable profitability.

As a senior leader, you will champion Rosewood's culture and values, inspire high levels of associate engagement and create an environment where our teams can develop, perform and thrive.

• Lead the day-to-day operation of the hotel, ensuring consistently high standards of quality, service, product, guest satisfaction and fire and life safety.
• Support the development and implementation of the Annual Budget, Business Plan, CAPEX Plan and goals, balancing exceptional guest experiences with sales potential and profitability.
• Drive operational excellence through the Operations Management Review process, hotel inspections and initiatives that strengthen compliance with policies, procedures and standards.
• Oversee guest feedback, LQA and Repeat Guests Recognition programmes, using insights to continuously improve the guest experience and build loyalty.
• Provide clear direction and leadership to hotel teams, empowering associates, building capable and diverse teams and creating meaningful development opportunities.
• Drive associate engagement, productivity, training, performance appraisal, recruitment and succession planning in partnership with Talent & Culture.
• Build effective relationships with the local business community, travel industry representatives and other stakeholders while monitoring trends and opportunities within the hotel industry.
• Act as a role model for Rosewood's culture, vision, mission and core values, actively championing these across the hotel.

• You are an accomplished senior hospitality leader with substantial hotel management experience and the ability to lead complex operations.
• You demonstrate strong strategic thinking and sound business acumen, with the ability to identify opportunities and deliver tangible business results.
• You are a confident people leader who leads by example, creates a clear sense of purpose and empowers others to perform at their best.
• You bring well-developed written and verbal communication and presentation skills.
• You build effective relationships with internal and external stakeholders and bring a strong guest-centric approach to leadership.
• You have a strategic understanding of Finance, Talent & Culture, Sales and Marketing.
• You demonstrate initiative, sound judgement and the ability to make considered decisions based on information and business intelligence.
• You hold a Bachelor's degree or equivalent in Hotel Management, Business, or have equivalent experience.

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.