Receptionist in Headington

Job overview

Receptionist - Band 2-3 Link Grade

We are looking for a pro-active, motivated individual who enjoys working in a challenging and busy environment within the Ophthalmology Department. The successful candidate would ideally have experience of working in the NHS or thought this is not essential. Applicants should be well organised with excellent communicational skills and able to work well under pressure and be a key team player. Computer literacy and good customer service skills are a must although full training will be given.

We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future.

This post is full time 37.5 hours. The successful candidate will be required to work shifts covering from 8am to 5pm Monday to Friday and may include occasional cover between 8am to 4pm on Saturday and Sunday. Rotas will be published in advance.

Main duties of the job

To greet patients at reception in a helpful, polite and efficient manner.

Check patients in and out of their appointment, booking follow up appointment as require ensuring that the RTT status is correct.

For patients attending Eye Casualty you will need to register their referral on the system before creating the appointment, these appointments will also require checking and out and out.

You will also need to clinically code patients appointments from the outcome forms on a daily basis.

Other duties will including making and receiving phones calls and scanning paper work

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Person specification

Education & Professional Qualifications

Essential criteria

• Good basic educational qualifications (5 or more GCSE's including English and Maths Grade C or above) or equivalent qualifications

Desirable criteria

• IT Qualifications EPR trained (training available)

Experience and Skills

Essential criteria

• Administration experience
• Competent computer skills
• Able to work independently and as a team member

Desirable criteria

• NHS Experience
• Previous experience in a similar role
• Evidence of team working

Specific Aptitude and Abilities

Essential criteria

• Ability to plan and coordinate work within area of responsibility
• Reliable and organized paying attention to detail
• Ability to work under pressure
• Accurate attention to detail

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Documents to download

• JD & PS (PDF, 308.9KB)