Assistant Patient Pathway Administrator

Job overview

Advert - Band 3 Assistant Patient Pathway Administrator - Urology

We have some exciting opportunities available to join the Urology team as a Assistant Patient Pathway Administrator. We have a variety of posts based at either the Churchill Hospital (Headington).

As a Assistant Patient Pathway Administrator, you will work closely with our clinical teams to support the delivery of excellent care to our patients. Your day-to-day role will involve talking with patients and the clinical teams, carrying out a variety of administrative tasks such as booking clinic appointments, scheduling patients into an operating theatre list, and making sure our consultant and nursing teams' clinic letters are processed and sent out to our patients.

These roles are ideal for anyone looking to move into the NHS, with good opportunities for career progression both within and outside the department. We welcome applications from recent school leavers or graduates, or those looking for a change, as full training will be given once you start in your role.

Informal discussions or visits to the department are welcomed, please do contact either Lisha Collier, Sandeep Thomas or Melanie Bartley for further information. lisha.collier@ouh.nhs.uk sandeep.thomas@ouh.nhs.uk melanie.bartley@ouh.nhs.uk

Main duties of the job

1. Book new and follow-up outpatient and diagnostic appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the correct clinic to ensure that they are seen by the most appropriate clinician.

2. Reschedule outpatient appointments as a result of patients calling the service, in line with local targets and agreed local processes in respect to patient cancellations.

3. Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes.

4. Taking telephone calls from patients and actioning their queries or directing them to the appropriate person.

5. Contributing to the management of the daily emails accounts within the department, ensuring that queries are dealt with effectively and efficiently.

6. Completing clinical letters for patients and GPs

7. Adding additional clinic capacity on EPR as directed by management.

8. Liaise with the appropriate teams (e.g. learning disabilities team, translator services etc) to ensure that patients requiring additional support services are not indirectly discriminated.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. Find out more here www.ouh.nhs.uk

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Person specification

Qualifications

Essential criteria

• GCSE or equivalent in English and Maths, grades A-C

Experience

Essential criteria

• Previous admin experience

Desirable criteria

• Previous NHS experience
• EPR experience

Personal Skills

Essential criteria

• Accurate data entry, typing and checking skills
• Attention to detail with the ability to maintain high standards and quality of work
• Good communication, organisational, planning, and prioritisation skills

Behavioural Skills

Essential criteria

• Excellent customer care and communication
• Ability to adapt communication style as required
• Demonstrates accountability by taking responsibility for own actions, behaviours, and the delivery of agreed work objectives and goals.

Technical Skills

Desirable criteria

• Experience of IT Systems, Microsoft Office: Outlook, Word, Excel
• Willingness to learn new applications

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Documents to download

• Band 3 JD (PDF, 131.4KB)